In today’s fast-paced, technology driven world, businesses have become more competitive as consumers become increasingly more demanding. As such, business owners, executive management, and in general, offices, have also become busier than ever; to meet those demands and keep up with the competition. Telephones, despite today’s advancements in communications technologies, are still as important as ever for all types of businesses. This is where a telephone answering service comes into play.
A phone answering service combines old school and values-based approach with today’s modern technology. It’s this personal approach to business calls that stand out in today’s rather impersonal customer service approach. Every call is handled professionally.
If you’re still undecided about whether to hire the services of a telephone answering company, these three reasons might change your mind:
1. You’ll never miss an important call again
How many times have you missed phone calls that should have gotten you that client you’ve been “courting” or sealed the deal with a VIP client or partner? These missed opportunities could have increased your profits or helped you expand the business. With a telephone answering service that works round-the-clock, all your business calls will be promptly taken and handled professionally. All messages will be dispatched to you promptly as well.
2. You have more time to focus on the business
Just as you missed phone calls because you’re always out, you may have missed other opportunities as well because you’re always in the office managing calls. With a telephone answering service, you can spend the day outside the office meeting with clients or making in-person customer calls or visits. When you’re out of the office taking care of business, you won’t feel rushed at all worrying about missing important phone calls because you have a reliable phone answering service handling all business calls for you.
3. Take orders anytime of the day or night
If you’re selling goods, every sale counts. What happens when you’ve gone home after a hard day’s work and ready to call it a night? Who will take orders when you and your staff are already sound asleep? With a 24/7 telephone answering service, you’ll never miss a sale again. When customers call in late at night or very early in the morning or somewhere in-between, you won’t have to worry about missing these calls because you have a phone answering service on standby ready to take calls.
There are several other reasons why hiring a telephone answering service is a wise business decision but these three are on top of the list.