Leads aren’t leads unless you’re getting back to them with a quick response time. Just the same, if you’re not getting back to leads in a lightning-fast fashion, you’re likely losing out on business.
Every time you miss a call or miss the opportunity to promptly follow up on a lead, you’re basically inspiring your prospect to call a competitor. It’s a horrible business model, really.
A 24-hour answering service will help you improve your lead time. Best of all, you’ll never miss a call again. You’ll also free up your own team at your own office to connect with patients and customers who come into your offices directly.
Below are a few specific ways a 24-hour answering service can improve your lead response time.
Fast is Good
A Harvard study found that businesses that were able to contact their prospects within 1 hour of getting the lead were 7 times more likely to qualify or close compared to companies that contacted their prospects over an hour later. By utilizing a 24-hour answering service, you’ll drastically increase your chances of converting leads.
Consistency is Key
Your employees are awesome, but they get busy. This can end up making them a little bit inconsistent on the phone. Our tones change when we’re flustered, preoccupied, etc. A 24-hour phone answering service provides professional personnel who do this sort of thing for a living. Our team is friendly, professional, and eager to help.
Organize Your Answering Service
You can do things like route your sales line to a 24-hour answering service, which will help you eliminate any limitations you have on manpower and save you money. For a low rate you can give your callers a live voice to speak with 24/7, ensuring the lead data is captured.
Choose a Reputable 24-Hour Answering Service
TAB Answer Network was founded in 1954 by George W. Smith, was built from a single service in Los Angeles, CA, and is now a multi service-organization that was among the first to offer paging services to one of the world’s largest communities and economies. Contact us today to learn more about who we are and what we do.