The Benefits of Using a Virtual Receptionist During COVID-19 Closures

When you run a business of any scale during and after the COVID-19 pandemic, or at any stage of the game, phone calls are always going to be of extreme importance, which is why it’s a good idea to consider utilizing an on-demand virtual receptionist for your needs during this time and moving forward.

Having an in-house receptionist might have sounded like a good idea in the past, but going that route has pretty much always guaranteed expenses like health benefits, salary, not to mention paid time off and sick leave. It costs money to train an in-house employee as well — in many cases $10,000-$15,000 per employee.

When you use a virtual receptionist you don’t have to worry about any of those things and you can use those precious resources as well as the time you’ll free up for yourself to grow your business in new ways.

Below, TAB Answer Network goes over our virtual receptionist solution that helps businesses capture every call, even when customers try to get in touch with them during this COVID-19 crisis.

Simple Call Handling

Instead of providing a one-size-fits-all solution, TAB sets up a customized menu for your callers to use to reach the department they need. It’s especially important not to waste anyone’s time right now. Our virtual receptionist and front office services ensure each incoming call is screened and ushered to the right individual/department straight away.

You don’t have to worry about training — we’ve already handled that. We work with a variety of businesses and act as an extension of your company, communicating vital information to your customers, clients, and prospects. We can even help you screen job applicants for your open positions and facilitate your hiring process.

Courteous and Professional Agents

All of our agents have extensive experience in handling calls with professionalism and courtesy. We know how to make your callers feel seen, heard, and taken care of — which will help your business or practice give your customers or patients much-needed peace of mind. We provide a level of consistency and expertise that an in-house team simply cannot replicate.

Virtual Receptionists that Help Grow Your Business

You and your in-house team can now focus on the essential day-to-day operations that help your business function in the best way possible. It’s natural that your team, even while working remotely, will go through some adjustments. Processing your own calls is a huge headache to have to worry about internally, so a business looking to save themselves from these pitfalls might want to consider using a virtual receptionist.

Contact TAB Answer Network today to learn more about our company and how we’ve been helping a variety of businesses better connect with their clientele since 1954. We have a long track record of success and remain a leader in our industry. We’re considered an essential business and we’re ready to help.

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