In times where people and businesses are more connected than ever, many customers, clients, and/or patients would like to be able to get in touch with several companies after hours. In such scenarios, it’s a great idea to offer 24/7 customer support, especially during the COVID-19 pandemic.
If you’re simply operating on the 9-5 business model, you might want to rethink your methods. Customers are starting to increase their expectations when it comes to hours of operation. Many customers conduct crucial business outside of normal business hours — some even late at night and early in the morning.
Email, live chat tools, and interactive voice response are falling in favor when it comes to customer appreciation. Many people out there doing business would like to do so with a live representative, especially during times of emergency like the world is facing today.
It’s also important to consider making your business available 24/7 if you plan to do business with international customers and clients as well, which will allow you to do business with people in different time zones.
Although automated options are out there, the consensus among consumers is that it’s hard to get the service you need from an automated system, and often options and menus can be counterintuitive and not easily understood by customers.
That’s where a quality call processing service with 24/7 operational capabilities comes through in the clutch. When you collaborate with TAB Answer Network your customers, patients, and/or clients will feel taken care of on a whole new level, even if they reach your business after your normal hours of operation.
Remember that not all call processing services are created equal. Many call processing services out there do not offer 24/7 solutions and many that do will charge hidden fees for handling your business operations after hours.
TAB Answer Network believes in being transparent and charging one low price for providing a solution that, once your business starts utilizing, will save you time, money, and headaches. You’ll also gain new peace of mind knowing that those who need to get in touch with your business can do so any time of day and get the support you need.
TAB Answer Network helps businesses capture and convert more calls daily — plain and simple. Contact us today to learn more?about?our call processing solutions that have our clients achieving new degrees of prosperity. We’re only a phone call away and we’re considered an essential business during times of COVID-19.