4 Things to Look for in a Live Answering Service for Small Businesses

These days, a lot of businesses rely on outsourced assistance to help them cope with the changes brought on by the pandemic we are all facing now. And when the survival of your business relies on outsourced services, like a live call answering service, for instance, your choice of provider can spell the difference between success and disaster.

There’s no doubt that a live call answering service has become an integral part of operations for most businesses worldwide, more so now when office-based work and operations have become affected by stay-at-home regulations in most states and cities.

That said, here are a few non-negotiable things that your choice of answering service provider should feature:

1. Professionally trained agents

Although it might seem like an obvious factor, and one which you don’t even have to put on your checklist, but you’d be surprised at just how many untrained and unprofessional call assistants there are. Remember that your provider represents your business and your ethics, so don’t compromise on this one. Find out how to call assistants are trained, their years of service, and such.

2. Customized services

Professional live answering service providers know that there’s no one-size-fits-all solution to clients’ needs. Every client is unique, with unique needs and as such, they have to be flexible enough to customize the services they will provide for you based on your specific needs as well as your goals.

3. Round-the-clock availability

There’s no point in hiring the services of a call answering company if they can cater to your needs during office hours or up to a certain time in the evening only. Nowadays, orders and inquiries come in even at odd hours because everyone’s working from home, which means they only have time to attend to personal needs, like shopping for food and other essentials for the household, once everyone has turned in and all is finally quiet.

That said, what you want is a 24-hour, 7 days a week call answering service for calls, order entry, data delivery, and more.

4. Call filtering

Professional answering service assistants can detect a spam caller a mile away. They were trained for it. They know when someone is simply an obnoxious caller and when someone has a genuine concern. This saves you from the trouble of dealing with such callers yourself; time and effort you could spend being productive and managing the business instead.

TAB Answer Network is your partner in managing office calls in the time of COVID-19.

To learn how TAB Answer Network can help your business, please feel free to contact us at (800) 880-4324.

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