Great customer service is something that turns customers into loyal patrons. When delivered exceptionally well, it becomes the only reason why they keep coming back to you; never mind if they can find a similar product somewhere else offered at a lower price.
In these trying times, as the pandemic turned life as we know it upside down, and where consumers began to rely even more heavily on various providers for all their needs, from goods to services, customer satisfaction becomes an even more crucial factor for survival.
Small businesses especially need to up their customer satisfaction game if they want to survive the pandemic. And live answering services like TAB Answer Network plays a critical role in customer satisfaction in surviving and thriving amidst the threat of COVID-19. To elaborate, here are five ways a call answering service can help small plumbing businesses:
1. 24/7 accessibility
A leaky faucet, burst pipe, and clogged drains are but some of the most common plumbing problems that both households and commercial establishments experience. These can manifest at any given moment, causing numerous problems from flooding to exorbitant water bills. Be the go-to, reliable plumbing service in your area by providing a 24/7 customer service hotline. When customers know they can contact you any time, they will begin to rely on your for all their plumbing needs.
2. It frees up time for your staff
With an outsourced call answering service taking care of customer calls, you free up time for your staff, allowing them to focus more on the plumbing side of the business. This means you’ll have more people to dispatch, allowing you to service more customers per day.
3. You give the impression of professionalism
A business that can’t be easily reached, doesn’t immediately address customer concerns, and a business lacking in communication skills can be seen as unprofessional, unreliable, and untrustworthy. A call answering service with a well-trained staff that has exceptional communication skills and great phone etiquette, on the other hand, gives off the impression of professionalism and reliability.
4. It gives you much-needed time off
Running a business is simultaneously challenging, tiring, and stressful. Small businesses often operate with a skeleton workforce which means you are taking on more responsibilities than your day-to-day can handle. With a professional call answering service available for you 24/7, you can take the time off without feeling guilty that you’re neglecting your customers.
To learn how TAB Answer Network can help your small business grow, please feel free to contact us at (800) 880-4324.