At the onset of the global health crisis, no one knew just how much damage it will wreak upon unsuspecting businesses, especially small and medium scale companies. Almost a year in, thousands upon thousands of businesses worldwide have been forced to permanently close shop. It’s heartbreaking to see even long-established brands closing their doors for good.
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With that said, those that have managed to remain open are finding more and more ways to save on resources. Scrimping doesn’t have to mean sacrificing the quality of your goods and services. And one way to ensure customer satisfaction is to always have someone available to take their calls. This is where a live answering service will become an integral part of your business.
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3 ways a live answering service proves its cost-effectiveness over in-house inbound call handlers:
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1. Reduced overhead costs
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employing in-house staff is more expensive than outsourcing inbound call agents. Apart from paying a full-time salary, you will also have to provide such benefits as health insurance and paid leaves. And of course, overhead costs also include utilities.
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So whether it’s a dedicated team for customer service or a receptionist to handle all office calls, an outsourced live answering service is arguably cheaper than in-house staff for this task.
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2. Call agents enhance customer experience
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Small businesses usually only have a skeleton team to work with, which means everyone is multi-tasking. The danger here is that when a customer calls to inquire, give feedback, or complain, employees may not be able to give their full attention, which could mean several things: the customer becomes irate for being made to wait, queries aren’t addressed accurately, or complaints aren’t handled as professionally as they should have. In a nutshell, what you’ll get is a highly dissatisfied customer who wouldn’t think twice about abandoning your brand.
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With a live answering service, you’ll have a dedicated team to ensure customer satisfaction thus reducing the risk of losing loyal patrons and potential new customers.
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3. You can be reached even afterhours
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When a customer calls to inquire about a product or place an order in the dead of night, you’ll have a team to handle after-hour calls. This means you’ll be gaining business even as you sleep. When a customer knows you’re available 24/7, you show reliability.
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TAB Answer Network is your partner in saving resources during this time of the pandemic. Please feel free to contact us at (800) 880-4324.