When you hire professional call answering services, you assure customers that there will always be someone on the other line to take their calls. This shows them two things: you’re a business they can rely on and you treat customers like the VIPs that they are. However way you look at it, a live answering service works for the benefit of your business and customers.
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Once you decide to hire the services of a professional call answering company, know that you are in complete control of how you wish for the calls to be answered, from specific times in the day (or night) to the number of calls per day and even the calls to answer (such as from specific phone numbers only). There are also call forwarding options to choose from.
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In general, these are the forwarding options that most call answering services offer their clients:
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1. Busy line
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This is by far the most common option chosen by businesses, especially small and medium companies who only employ a handful of people. About phone calls, there are only two ways to make immediately make the customer irate: a busy signal and continuous ringing. With this call forwarding option, you instantly eliminate both.
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When all your lines are engaged and a customer calls, instead of hearing a busy tone, they will be immediately redirected to the call answering service. And with professional call answering services, you can be sure that customers won’t be made to wait. This means there won’t be continuous ringing. Calls are usually picked up on the second ring; third, at most.
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2. Manual forwarding
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This option, while giving you full control, could be the most difficult call routing for you because you will have to remember to activate and deactivate the call forwarding option. You will have an activation code, which will automatically divert a call to a number you’ve set. When you have more time to answer calls, you can deactivate the code. This option could require a very clear-cut arrangement with the call answering service because you will have to take into account the time of day, number of calls, and days of the week all of which are movable variables.
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3. No answer
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For this option, the call is automatically forwarded after a certain number of rings. The risk here is that the customer could be made to wait longer than necessary because the call will only be forwarded after they’ve already waited for several rings to be answered. Once the call is forwarded, they will again have to wait for their call to be answered which doubles their waiting time.
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TAB Answer Network is your partner in call management during this time of COVID-19. Please feel free to contact us at (800) 880-4324.