When businesses were forced to temporarily close shop and run operations through a virtual platform, employees suddenly found themselves working from home. What was supposed to be a short, temporarily hurdle has become the new normal and therein lies the problem: individuals, especially parents to young children, forced to simultaneously become employee and parent. In the blink of an eye, the boundaries that separated work from home responsibilities disappeared.
Employers and business owners too had to juggle work and family responsibilities simultaneously. Amidst all this, outside services like call answering and virtual assistance became the ally that businesses relied on to help keep them afloat as they struggled to meet customer demands at a time when practically the entire country and the world was on lockdown.
What other challenges employees had to learn to deal with at the height of the pandemic? Here are some of them:
1. Ambient interruptions
At work, employees enjoy a bit of privacy as they work in their little corner but at home, privacy remains elusive as kids, pets, chores, and even the occasional knock on the door demand attention throughout the day. All these while working and attending virtual meetings are enough to make the day-to-day a real struggle.
2. Fear amidst the threat of COVID-19
Even now that vaccines against the novel coronavirus are being made available for the public, the fear of contracting the virus is still as real as it was at the onset of the pandemic. Fear, panic, exhaustion, and stress all affect one’s physical, mental, and emotional health. This is why employers are reminded to focus too on their employees’ health as the pandemic is affecting everyone in ways no one ever imagined. And a significant step towards alleviating these negative emotions is easing the workload of the employees. Something as simple as outsourcing such tasks as order taking or dispatch at specific hours of the day is already a big help, and one that will surely have a positive impact on the organization overall.
3. Clocking in more hours
Last but certainly not the least is clocking in more hours. Surveys reveal that employees work more at home as they are unable to unplug, both mentally and literally, even after hours. This is because the lines separating work from home have become blurred, as mentioned above. As the home also serves as the work environment, achieving a work-life balance suddenly became an even more impossible goal.
Outsourcing tasks eases the burden of employees
One way to help employees is to outsource certain tasks to somehow ease their burden. Giving employees breathing space helps them mentally and physically, which in turn could promote productivity.