At the onset of the pandemic, establishments, facilities, and institutions had to temporarily close their physical offices, which resulted in organizations shifting to online operations without warning. Employers and employees struggled as no one was prepared for the sudden shift to working from home. As business struggled to cope with the shift, consumers too felt the impact. All of a sudden, they had to rely on the internet for virtually everything they need to make the day-to-day in lockdown just a bit more tolerable and comfortable. In the middle of all these, such services as front office call answering assistance, order taking, and dispatch took front and center.
Outsourced services like the ones mentioned above became an integral part of operations for a lot of businesses, especially small and medium enterprises that only operated with a small manpower to begin with. As consumers’ demands changed as an effect of the pandemic, businesses were able to rise to the occasion with the help of these outside services.
In what ways has COVID-19 changed the way we work? Here are a few of them:
1. Virtual environments have become part of the organization’s work environment
In the past, virtual and online tools and platforms were merely an afterthought; that is, they are the last to be considered for office tasks and projects. When the pandemic happened, virtual and online became the primary operations platforms. Businesses managed to survive because of the internet and online/digital technology.
2. Employers are more focused now on employee health
If there’s one thing the pandemic taught people, it’s that taking care of one’s health should take precedence over everything else. With the mental, physical, and emotional challenges the pandemic brought upon everyone, a lot more employers have taken their employees’ health more seriously; prompting them to take steps to check on employees and help maintain their employees’ mental and physical health.
3. COVID-19 safety protocols are strictly followed in workplaces
When restrictions were lifted and employees were once again allowed to return to their physical offices, the CDC recommended that offices strictly follow the safety protocols advised by the WHO: practice physical distancing, wear a face mask, always wash hands with soap and water for at least 20 seconds, and disinfect frequent “touch” surfaces. Even with the vaccine rollout and months after the pandemic has eased, experts see offices and establishments still following these basic safety protocols and it will probably remain for a time post-pandemic.
TAB Answer plays an integral role in the new normal
Such services as those offered by TAB Answer Network are seen to become an integral part in the new normal as businesses begin to reopen their doors and regain their footing in the industry. Please feel free to contact us at (800) 880-4324 for questions or inquiries.