When governments around the world ordered cities and states to restrict movement, ban travelers, and basically force everyone to stay indoors, no one saw it coming even if the threat of COVID-19 was already looming in the horizon. No one saw how much the virus would disrupt lives and change the world as we know it. Businesses, in particular, didn’t expect to be challenged by a global health crisis. At the height of the pandemic, a lot of businesses closed down but there are those that managed to survive, too.
What are the lessons that businesses must learn and embrace to thrive post-pandemic? Here are a few of them:
1. Blended work will be part of operations
One thing that employees learned during lockdown is that there is a positive side to working from home. Apart from taking a break from daily commutes, working from home has also brought the family closer. This is why experts see blended work as becoming a part of regular operations. Employees will divide their work week between working from home on some days and reporting at the office for the rest of the week.
2. Enhanced insurance/medical package
Post-pandemic, employees would want a more comprehensive insurance/medical package from their employers. The pandemic taught everyone that health should never take a backseat. It also showed employees their company’s true colors, in a manner of speaking, when it came to health crises. Before employees invest their time and talent to a company, they want the assurance that the organization is willing to invest in them too, with their health and safety taking top priority.
3. Disaster response and management
Post-pandemic, companies should up their disaster response and management plan. The pandemic further emphasized the importance of being prepared for the unexpected, and how the crisis was handled by various authorities, bodies, and the world in general provides clues as to what can be done, what must be avoided, and what needs to be improved. These clues should serve as businesses’ cues for what they can do for their company and employees.
4. Easing workloads
A lot of companies expect their employees to be available round-the-clock. They expect them to drop everything when they ask them to report for work on a weekend. What the pandemic taught everyone is that family should take precedence over everything else. That said, employees would want to spend more time with their family post-pandemic. This is the employers’ cue to ease their employees’ workload or at least limit work to office hours. Delegate weekend tasks to outside services like call answering, order entry, data delivery, and dispatch.
As your business transitions to the new normal and begins to prepare for post-pandemic operations, TAB Answer Network is here to help. Feel free to contact us at (800) 880-4324 for questions or inquiries.