Even while economies across the globe have re-opened, businesses are still operating at limited capacity because we are still in the middle of a pandemic and the basic health and safety protocols recommended by the CDC and WHO are still in effect. This means people are still advised to remain at home, only stepping out when it is absolutely necessary. And all this translates to having fewer walk-in customers, limited number of clients allowed to visit establishments at a time, and so on.
Amidst all these changes, how are organizations coping? What steps have they taken to remain relevant to their consumers? Below are some key points businesses should consider to make their organization more efficient during these extremely challenging times:
1. Create a dedicated internal communications team
When your teams are spread out across the state or country, it is difficult to have everyone onboard at the same time; that is, have everyone log-in at the same time for meetings and conferences. Connectivity issues, family concerns, and illness are common factors that affect an employee’s work-from-home hours. In a situation like this, something is bound to be overlooked, neglected, or miscommunicated. To minimize the risk of such things from happening (which can directly impact customer satisfaction), create a dedicated communications team that will serve as your liaison officers for and between departments in your organization.
2. Create an interim management/executive team
If there’s anything we’ve learned from COVID-19, it is this: everything can change in an instant. In these uncertain times, it is important to have all your bases covered, which means you should always have someone your employees can rely on and look to in case their leader or manager will be unable to fulfill their duties for an indefinite period of time. That said, it would be a prudent move on your part to create an interim management/executive team in the event said situation should happen. This way, operations will continue and business won’t be negatively impacted.
3. Prioritize important tasks and projects
Time has never been a more important commodity as it is now, so make sure not to waste it on unimportant things. Identify projects and tasks that are important and ask your teams to work on these, as per their respective roles in the organization. For tasks that can take a backseat for a while, work on these at a more flexible pace.
In order for your teams to work on their respective projects, you have to enable them to focus on these without interruptions. Delegate other important tasks like taking customer calls (which is always important regardless of the nature of your business), data delivery, or order entry to an outsourced team trained to professionally handle such important tasks.