Businesses have dealt with crises before; crises that almost crippled them but from which they emerged victorious. The latest crisis the world is dealing with right now is something no one ever imagined happening in these modern times but happen it did, and we are still in the midst of it. Since the onset of the pandemic, businesses have closed down, institutions have filed for bankruptcy, and employees are hard-pressed to keep up and cope.
During a crisis, leaders are expected to step up, take the helm, and drive the team in the right (perhaps new) direction. Unfortunately, not all of them do. So what makes an effective leader during a crisis? Here are few key traits:
1. They know how to communicate with their team
Effective leaders not only regularly communicate with their team but more importantly, the how to properly communicate with their team. Crises call for a different type of communication; one that isn’t patronizing or degrading, and certainly one that isn’t focused on blaming and finding fault in others. During a crisis where everyone is just a little more sensitive, kindness and compassion should be the “voice” of communication.
2. They are on the front line
An effective leader is someone who won’t hesitate to step up to protect his team during a crisis. When a crisis hits, you can expect him to rush to the frontlines to find out what is going on, gather accurate information, identify factors that will affect his team, and then immediately communicate all these to his team. He won’t push someone to the front line to save himself.
3. They do not base decisions on hearsay
A good leader knows every decision he makes will directly impact his team and the business. During a crisis, his decision-making skills will be put to the test. That said, he takes all necessary steps to ensure that all information and data he has gathered are accurate, as mentioned above, and that these are from reliable sources. During this time of the COVID-19 pandemic, his reliable sources for preventing contracting the disease are the CDC and WHO. He doesn’t relay on hearsay for his decisions. Also, he gets everyone onboard when it comes time to make a decision about important work matters. He values the input of his team.
4. They won’t hesitate to ask for help
An effective leader knows he alone can’t handle everything; and that he still has much to learn no matter how experienced he is. That said, he won’t hesitate to ask for help if it is for the good of the team and the company. And he won’t hesitate to let others take the spotlight, too.
Is your business overwhelmed with customer calls or client demands? Let us help you! TAB Answer Network is here to ease your workload during this time of the pandemic. Please feel free to contact us at (800) 880-4324.