At certain times of the year, businesses experience an increase in consumer demand during times when more customers visit the shop (whether online, offline, or both) and place more orders than usual. The holiday season is one such time of the year when consumer demand dramatically increases. Outsourcing virtual receptionist services, order entry, and dispatch, among others, have become the norm for a lot of businesses, particularly those in the consumer retail industry.
Black Friday Sale kicks off holiday spending, and it is around this time when retail sales go up by more than 32%, as businesses expect consumers to spend more during the holidays. To meet this demand, businesses, especially retail shops, usually beef-up their manpower by hiring full-time or temporary/seasonal employees.
But this can prove to be a costly endeavor for a lot of small and medium-size businesses because even temporary in-house employees will need to be accounted for, for overhead costs as they will be occupying space at the office or shop.
Cost-effective virtual receptionist services
With that said, most small and medium-size businesses these days turn to virtual receptionists or outsourced call answering services to help them meet consumer demand during special times of the year, or during peak times for seasonal products.
Here’s what a professional virtual receptionist or call answering service can do for you:
- Promptly answer all incoming office calls
- Screen each call to reroute or direct this to the right personnel
- Screen calls to identify scam or nuisance callers
- And more…
In a word, your virtual receptionist or live answering service will handle all office calls, so you and your staff can take care of the sales part of the business without having to worry about missing calls from customers, vendors, and suppliers, as well as other important business calls.
With a staff dedicated to performing routine tasks like answering calls, your in-house crew will be able to focus on other parts of the operation and provide better service to your customers.
Contact Tab Answer Network today
What type of professional answering service do you need? Apart from virtual receptionist services, our Front Office services also include voicemail screening (including voicemail handoff and voicemail monitoring), and call screening. Let us know what you need, so we can design a customized system for your business. Please don’t hesitate to contact TAB Answer Network at (800) 880-4324 for questions or inquiries. We’d be glad to hear from you.