If your company provides home improvement services like repairs and renovations, you probably receive calls for service requests late into the night or at the break of dawn. If you don’t have a 24-hour call answering service or a 24-hour dispatching center, who do your customers turn to when they need emergency repairs in the middle of the night? A burst pipe, for instance, requires immediate action. Delaying repairs could eventually lead to flooding, which means more damage and costlier repairs. All these could have been avoided had your customer been able to contact you when they needed your assistance.
24-hour dispatching center improves customer service
A business survives because of customers. And if your customer service is exceptional, you can be certain your customers will keep coming back, and they may even bring along family, friends, and colleagues, so they can experience the same exceptional service. Suffice it to say that more than the quality of your product, the quality of your customer service is what encourages loyalty and helps with customer retention.
Poor customer service, on the other hand, is the quickest way to lose a potential loyal follower. This is particularly true for companies in the service industry, specifically, home improvement industry. Homeowners want to be able to relax comfortably at home at the end of a busy and tiring day. Delays in repairs for a leaking kitchen faucet or a burst pipe in the basement are delayed causes them undue stress. When this happens, you can be certain they will look for another service provider they can rely on 24/7.
With a 24-hour dispatching center service, all of these can be avoided. When you customer calls after office hours requesting for emergency repairs, their concern will be taken note of by a live agent and the right personnel will be contacted and subsequently dispatched. This interaction, however brief, gives the customer the reassurance that they can always rely on your business to help them even at odd hours.
In a word, with a reliable 24-hour dispatch service, you eliminate the risk of missing important emergency calls, and your customers will get the assistance they need, when they need it.
Contact TAB Answer Network today for your reliable, 24-hour dispatch service
Are you ready to elevate your customer service, and provide the best home improvement services to your clients? Please feel free to contact TAB Answer Network at (800) 880-4324 to discuss your needs. We’d be glad to hear from you.