With most consumers turning to the internet for all their basic and personal needs, e-commerce sites are faced with the challenge of around the clock availability and accessibility. But for consumers, the challenge isn’t only availability and accessibility; rather, the products and the ordering process. An order taking service that provides live assistance to consumers is a good option to explore, if you have been struggling with similar issues for some time.
What is order taking service and why do you need it?
Basically, an order entry or order taking service is an outsourced service that businesses hire to help them with everything related to customers’ orders. Now, depending on the provider, they could simply offer you software that will catalogue and categorize your products, and allow you to edit and update entries anytime.
On the other hand, there are service providers as well that not only give you top-of-the-line software with the latest tools and features that will help you catalog and organize your products, but also provide you with a well-trained team to handle all orders coming in from your online site in real time. That is, a live order entry agent will be on stand-by to assist your customers with their order(s).
Why you need it
If you’ve ever ordered online, one of the things that take the most time doing is checking product information. You’d want to learn everything there is to know about the product before you purchase it, because since it is an online transaction, you’d want to make sure you are getting the real deal from a legitimate source.
Like you, your customers want to learn more about the products before they purchase them. Lack of product information is one of the main reasons customers hesitate to purchase it. With a live order taking, your customers can get the answers and information they need in real time. This human interaction could motivate or encourage the customer to finally make the purchase. More importantly, this interaction with a real person and not an automated bot provides your customers with an enjoyable buying experience. And an enjoyable buying experience is what makes for repeat customers.
Showcase your efficiency. Ensure all orders are properly taken. Contact TAB Answer Network today for professional and reliable order taking service. Please feel free to call TAB Answer Network at (800) 880-4324. Let us know what you need, so we can discuss the best outsourced services for your organization.