Consumers these days rely more on the internet for their needs than traditional brick-and-mortar shops. This is why businesses need to up their game if they want to make the most of this buying behavior because one of the things that turn consumers off is difficulty in placing their orders. Online order entry, virtual office receptionist, and dispatching are outsourced services that businesses with an online presence utilize to enhance their audience’s buying experience.
Online order entry service has become an integral component of online operations for a lot of businesses as they find that it not only enhances their consumers’ buying experience, but more importantly, it improves the general efficiency of the entire buying process, from ordering to checkout.
What causes a buyer to abandon their cart?
Businesses with an online shopping site, whether it’s their corporate site with a shopping page or a separate ecommerce site dedicated entirely to selling their products, know full well that products “added to cart” aren’t as good as sold until the customer proceeds to checkout and processes their payment. Most of the time, however, the products are either removed from the cart or the cart is completely abandoned by the consumer.
There are key factors that influence a buyer to purchase products online. These include:
- Quality of the product
- Value for money
- Ease of site navigation
- Ordering and checkout process
- Customer service
The last one is a key deciding factor. No matter how great the product is, if you have poor customer service, you can be certain the customer won’t place their order and will likely look elsewhere. And a huge part of the buying process online is online order entry service. How so?
In brief, a seamless ordering process encourages the consumer to place their orders and proceed to checkout. And usually, consumers encounter issues during off-hours, which is usually the time when customers have more time to do their online shopping as they are done for the day. With an online order entry agent ready to take orders and answer general questions about the product(s), the customer will be motivated to buy because this added service shows you put a premium on customer satisfaction.
And on your end, you won’t miss out on orders or overlook or neglect orders as the order entry agent will place the order directly on your website.
Do you want to learn more about how order taking service works? Please feel free to contact TAB Answer Network at (800) 880-4324.