Small travel agencies usually only have a small team, which means employees could be overwhelmed with tasks, particularly during the peak seasons of Thanksgiving and Christmas, spring break, and summer. With very little room to breathe between seasons, employees need all the help they can get. Luckily, virtual receptionist services and similar services from TAB Answer Network are readily available for small and medium-size businesses.
First off, TAB Answer Network is the premier provider of outsourced services designed to ease the workload of employees and/or help startups and small businesses establish their brand by taking care of routine office tasks. With such tasks off their hands, entrepreneurs and their team can focus on bringing in business and increasing profits.
How virtual receptionist services help travel agencies
Travel agencies take care of everything travel-related for their clients, which include, but are not limited to, the following:
- Booking flights
- Making reservations for accommodations
- Booking airport pick-up and drop-off
- Planning itineraries
- Keeping up to date with changes in travel restrictions and such for countries they cover
- Booking tours
- And many more…
For all these tasks, they must find the best deal for each of their clients, and since client preferences vary, they may need to find the best deals for families with kids, solo travelers, couples looking for a romantic getaway, thrill-seeking friends, and so on.
From the above, it’s easy to see why employees of travel agencies can feel overwhelmed and overworked. This is where a virtual receptionist will come into play. A trained virtual receptionist will handle all incoming calls, answer general questions about the services that you offer, perhaps make recommendations, and then forward the call to the right travel agent, if the call merits it.
On that note, virtual receptionists are trained to screen calls as well, which means they can filter out nuisance callers from the genuine ones. This saves your employees time and effort and enables them to focus on other clients.
As you can see, a virtual receptionist can ease the workload of your employees. And with the right virtual receptionist services provider, you can be certain all calls will be answered promptly, callers will be treated with utmost professionalism, courtesy, and respect; and you will never miss an important call ever again.
What type of travel agency do you operate? Do you specialize in domestic or international travel or both? Tell us what you need so we can create a system customized specifically for your business, your needs, and your goals.
For questions or inquiries, you may contact TAB Answer Network at (800) 880-4324.