Voicemail Screening Enhances Workplace Efficiency

Outsourcing certain routine office tasks like answering phone calls and voicemail screening can greatly improve workplace efficiency since these tasks will be taken off the hands of your employees. This allows them to focus on their projects, meetings, and deadlines. In addition to improving workplace efficiency and productivity, outsourcing certain services provide a cost-effective solution for businesses looking to cut down on overhead costs without sacrificing the quality of their service to customers or clients.

How does voicemail screening enhance efficiency in the workplace?

First off, voicemail screening is typically included in virtual front office desk services. Virtual front desk services basically handle all incoming office calls. Professionally trained live agents are on standby to take calls and route these to the right personnel. This ensures no calls are missed or left unanswered. This alone already improves workplace efficiency and productivity.

With voicemail screening, nuisance calls are identified and eliminated so only those important messages get to you. Now, depending on the provider, you may be offered an additional voicemail service, which is a voicemail handoff. This service basically allows callers to leave sensitive or personal messages to a secure voicemail system. Incoming calls will first be handled by live agents who may offer the caller the option to leave their message to a voicemail system if they wish to convey a personal message or share sensitive data or information.

How does voicemail service differ from voicemail screening?

In brief, a voicemail service allows the client to pre-record their messages, which are then set up for specific times of the day based on the client’s instructions. Callers can directly leave their message after hearing the pre-recorded voicemail.

With a voicemail screening – voicemail handoff service, office calls are first answered by live agents and then may be directed to the voicemail system if the caller wants to leave an important message.

TAB Answer Network offers voicemail and call screening services as part of their Front Office – Virtual Receptionist Services.

Learn more about voicemail and call screening services. Contact TAB Answer Network today.

Do you have more questions about voicemail and call screening services? Or do you wish to learn more about other virtual office solutions that TAB Answer offers? Please feel free to call TAB Answer Network at (800) 880-4324. You may also send them an email at answeringsolutions@tabanswernetwork.com for questions on Front Office – Virtual Receptionist Services and other virtual services they provide.


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