Employers agree that screening applicants is the most time-consuming part of the hiring process, often taking weeks, even months, just to find the perfect candidate(s). A front office virtual service can take care of the initial applicant screening step, which can help improve the screening process and shorten the hiring process significantly.
How does it work?
Applicant screening may be a standalone service, or it may be included in a virtual front office service like TAB Answer Network’s. If you’re considering this screening service, it’s best to work with a provider that has it bundled with their professional front desk services, so you get value for your money.
How exactly this type of screening works depends on the provider. But to give you an idea, here’s is how applicant screening services from TAB Answer works:
When you outsource TAB Answer’s Front Office Receptionist on Demand Services, you will be assigned a team of professionally trained live agents to handle all incoming office calls. Depending on your instructions, these calls could be immediately patched to the corresponding employee, forwarded to voicemail (for messages with sensitive information), or handled by the agent (for calls with common questions about the company’s products and/or services).
If you advertised job openings, calls from applicants should be expected. This where the applicant screening service comes in. Usually, clients provide a set of questions for the initial screening process. In the past, this is usually answered in person, where the applicant will go to the employer’s office to answer these. The answers will then be evaluated, and if they pass this initial screening, they will be instructed to proceed to the next step. This part of the hiring process wastes the time of the applicant and the employer.
With a virtual screening service, the live agent will ask the questions and write down the applicant’s answers accordingly. These will then be forwarded to the hiring department for review. This alone already significantly improves and shortens the in-house the hiring process.
TAB Answer Network Front Office Receptionist on Demand Service
Are you in the process of hiring new employees? Do you wish to have a more organized initial hiring process? Let TAB Answer Network take care of the initial applicant screening step for you. For questions or inquiries, please feel free to give us a call at (800) 880-4324. You may also leave us a message here. We’d be glad to hear from you.