Do you work in the medical field? Are you often called to respond to a medical emergency? Or perhaps you’re a contractor that offer utility repairs services. If so, you need a reliable 24-hour dispatching center to ensure you won’t miss any emergency calls. Whether you’ve been struggling to keep up with the calls, especially those that come at night, or you simply need to expand your dispatching center, then the most cost-effective solution to this is an outsourced, remote dispatching center.
The advantages of hiring a remote 24-hour dispatching center service
There are several benefits to hiring a remote dispatching service for the employer, but perhaps the most important one is having a dedicated team on standby to take calls, 24 hours a day, seven days a week. This ensures that all calls will be promptly answered and routed accordingly. This simplified call answering and routing process significantly improves emergency response time.
On top of this, you get to save on overhead costs as the remote team is the responsibility of the provider and not the client. What this also means is that you have eliminated the headache and stress of managing an in-house dispatching team.
Responding to medical or service requests
Professionally trained agents for your 24-hour dispatching center fully understand the consequences of failing to promptly answer and route calls. TAB Answer Network’s live agents have undergone proper training to handle all types of emergencies and/or urgent calls. They know that a medical emergency, where someone is in danger of losing their life, needs to be responded to within at most five minutes from the time the call was made. According to studies, a five-minute delay could be too late.
Additionally, trained live agents are able to identify when a call is an emergency call or when it’s an urgent call. In response times, there is a difference between the two.
For instance, when a call comes through for an unscheduled utility repair and it has been assessed that an immediate repair is needed because a delay puts lives in danger (such as a gas leak or faulty wiring), then this call will be tagged as an emergency. Repair service is immediately dispatched.
Urgent calls, on the other hand, are those where repairs are needed but not within the two-hour limit for emergency repair response time. This type of situation is usually where the affected household or establishment finds the damage more of an inconvenience than anything else. Usually, these urgent calls are responded to with 24 to 48 hours.
As you can see, extensive training is critical to the performance of your dispatch center, which is why an outsourced remote 24-hour dispatching center is the wiser and more cost-efficient choice.
Let’s talk about your dispatching needs. Please feel free to give us a call at (800) 880-4324. You may also leave us a message here.