Voicemail Monitoring Helps You Keep Track of Urgent Messages

Voicemail is just as important today as it was back in the day, maybe even more, actually. It’s particularly important for businesses because it ensures that they don’t miss any important calls. Callers can simply leave their message and the recipient can respond accordingly. And voicemail monitoring service can help you keep track of important calls and messages.

What is voicemail monitoring and how does it work?

A voicemail monitoring service is provided by a third-party vendor. Depending on the provider, it can be a standalone service or it can be a part of a bundled package. For instance, TAB Answer Network offers this service as part of their Front Office Services, which also include Voicemail Handoff, Voicemail Screening, and Call Screening services.

How does it work? This type of service basically keeps track of calls that either went straight to voicemail or were directed to voicemail by the agent to allow the caller to leave a message with sensitive information. When a voicemail message is left, the recipient will be immediately notified either through email, where the voicemail will be attached as a recording, or by directly calling the recipient to allow them to listen to the message.

This level of efficiency ensures that all urgent messages are promptly received and responded to accordingly. This reduces the risk of missed business opportunities from new and existing clients, earning the ire of customers with urgent complaints or concerns, and delayed receipt of information that is vital to the business.

In other words, this type of voicemail service dramatically improves the efficiency of your office’s call-handling procedure.

Some businesses might think that they don’t need a voicemail service because everyone communicates online nowadays, but this is only true to a certain extent. There are still callers that would rather leave a voicemail than send a text message because most of the time, voicemails are much more reliable. Occasionally, text messages aren’t immediately received by the other party, which invalidates, in a way, the urgency of your message. It’s a wasted opportunity that could have been prevented.</p.

TAB Answer Network Front Office Services

Do you own a small or medium-size business and you’re looking for a professional virtual receptionist service with voicemail monitoring? Let TAB Answer Network take that call for you. Please feel free to give us a call at (800) 880-4324 to discuss your needs and requirements. You may also leave us a message here. We’d be glad to hear from you.


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