Individuals and businesses that own several properties usually hire the services of a property management company to oversee the day-to-day of their properties. This ensures their properties are properly used and maintained, among other things. This is why property management companies need a reliable dispatch answering service to help them perform their duties to their clients around-the-clock.
Property Management Services
When an individual or business hires the services of a property management company, they will be assigned a property manager. This property manager will be with them throughout the duration of the contract. This helps build trust and rapport between owner and property manager. What does a property manager do and why do they need a dispatch answering service?
Briefly, here are the duties and responsibilities of a property manager:
- Oversee the maintenance and upkeep of the property
- Vet tenants, if applicable
- Ensure repairs are done properly and on time
- Vet contractors, suppliers, and vendors, if applicable
- Be on standby 24/7 for emergencies
Assisting homeowners’ associations and their Board could also be part of a property manager’s job depending on the management services provider.
As you can see, a property manager’s job basically requires them to be on-call 24 hours a day, seven days per week. They need to be available and ready to go to the property at a moment’s notice for emergencies. Common emergencies that go through a dispatching service are burst pipers, power outages, gas leak, fire, and natural disasters. On the other hand, common calls for repair requests are usually for roof and HVAC repairs.
Live Answering Service for Property Management Companies
A remote, live answering service that can immediately patch calls to the right person, so the right service personnel can be dispatched to the site is the cost-effective alternative to an in-house dispatching center.
With an outsourced dispatching and call answering service, you won’t have to pay overhead costs as the team that will be assigned to you will be housed inside the provider’s offices. This gives you a reliable 24-hour team that can enhance your services, particularly response to urgent and emergency calls, without breaking the bank.
Do you have more questions about TAB Answer’s live answering and dispatching service? Please feel free to give us a call at (800) 880-4324 to discuss details of your property management dispatch answering service needs. You may also leave us a message here. We’d be glad to hear from you.