An important, yet often overlooked, member of an office team is the receptionist. For one, they create a first impression of your business to visitors and customers, and whether good or bad, it’s largely up to you. Whether in-office or virtual, a receptionist is an integral part of any office and here are the reasons why…
A virtual receptionist eases workflows
Sometimes, offices, particularly small and medium-scale businesses, forego a receptionist and instead require their employees to answer calls. Answering office calls may not seem much, but when you’re working on a deadline and pressed for time, every minute away from your actual job is a minute late for your deadline. But with a receptionist handling these calls, your employees can focus on their respective tasks. If you don’t have the budget for a full-time, in-house receptionist, the cost-effective solution is hiring a virtual receptionist.
A remote receptionist can engage with your customers in real-time
Nowadays, real-time customer engagement is handled by an automated bot, which means customers are talking to a machine or software instead of a real, live person. A virtual receptionist service offers a cost-efficient and more engaging alternative to a bot with automated responses. This can dramatically increase sales and drive more traffic to your ecommerce site.
A remote receptionist can help you with scheduling needs
Whether you need assistance with scheduling meetings outside the office or organizing schedules for your day-to-day in-office tasks, a remote receptionist can help you with that. Simply provide instructions regarding your office schedules and they will handle the rest for you.
A remote receptionist will screen calls to identify actual office calls from spam/phishing calls
Let’s face it; your office gets numerous spam calls every single day. And these spam calls take up your precious time. Sometimes, these spam calls are from phishers looking for their next victim. To avoid these, your remote receptionist will screen all incoming calls to ensure that only those that require your attention will be patched through. Professional virtual receptionists are trained in call screening.
TAB Answer Network On-Demand Virtual Receptionist Services
TAB Answer Network fully understands the demands of managing a business, which is why they have made it their goal to ease the workload of business owners and employees through the virtual services they offer. Their On-Demand Front Office Receptionist Services can be customized according to your specific needs and requirements.
Please feel free to give us a call at (800) 880-4324 to discuss details of your virtual receptionist requirements. You may also leave us a message here.