Businesses that offer emergency services, particularly those that provide 24-hour services, need a reliable Dispatching Service team to handle all incoming calls and connect each one to the right department or personnel, so the requested or appropriate service be dispatched in the shortest possible time.
There are many challenges to having an in-house Dispatch Center, not least of which is the cost involved in maintaining a dispatch department, from the dispatch team to the equipment and so on. Understandably, small and medium scale businesses may not be able to afford an in-house dispatching service, so what happens in the meantime is that their regular employees double as dispatching agents. This is not the most ideal setup because emergency calls might get overlooked or the wrong service may be dispatched. Additionally, the employees’ regular tasks will likewise suffer as their time is divided between the dispatch calls and their actual job.
Remote Dispatching Service
If you own a small or medium size business and you need an efficient and dependable dispatch team, the cost-effective solution to your dilemma is a remote Dispatching Service. With a remote dispatch center, you won’t have to worry about overhead costs, and purchasing and maintaining equipment. Your employees will also have more time to focus on their own tasks, which translates to better productivity, meeting deadlines, less stress in the workplace.
TAB Answer Network deploys a professional team of dispatchers for their remote dispatch services, ensuring all calls are managed promptly, efficiently, and professionally. The dispatch team that will be assigned to you will undergo additional training to familiarize themselves with your business, the services that you offer, and other important details related to your company or facility. Consider this team your own professional dispatch agents.
Further, a remote dispatch service ensures your Dispatching Center is open 24 hours a day, seven days a week, so no matter the time or day that a call comes through, you can rest assured that a professional agent working on behalf of your company will promptly take the call and route it to the appropriate personnel once the caller’s concern has been confirmed.
TAB Answer Network Dispatching Service
What are your 24-hour services? How many dispatch agents would you need for your remote dispatch center? Please feel free to give us a call at (800) 880-4324 to discuss details of your virtual dispatch center. You may also leave us a message here. We’d be glad to hear from you.