If hiring a full-time, in-house Front Desk Receptionist is out of the budget at this time, considering hiring an outsourced Business Answering Service. Calls won’t stop coming and phones won’t stop ringing just because you have no one to take control of the front desk. If you don’t want to miss important calls or want to keep customers waiting for their call to be picked up, the cost-effective alternative to a full-time, in-house front desk personnel is an outsourced live answering service.
Why consider a live answering service?
Apart from eliminating overhead costs, which significantly lowers your monthly expenditures, you also won’t have to worry about, and spend on, in-house trainings for your full-time front office employees. Usually, onboard training and regular trainings are necessary to ensure that your front desk employees know the best practices to apply when taking calls, answering frequent questions, taking messages, and conversing with callers.
Remember that business calls are quite different from personal calls, which means there are certain phone etiquette and standards that must be followed to maintain professionalism and uphold a good image.
24/7 Business Answering Service
If your business provides emergency services or most of your orders come in late at night or early morning before office hours, it would be good for business if you have a dedicated team of agents handling calls after office hours. This way, all emergency calls will be promptly answered and routed to you so you can immediately send your team to troubleshoot the issue. Likewise, having a live agent that a customer can talk to regarding a purchase they want to make reduces the risk of dropped orders, thus increasing sales.
The good thing about an outsourced live answering service is that you can specify the times when you want them onboard. You can have the agents take over front desk calls during office hours, off-hours, or even 24 hours per day on weekdays, weekends, or the entire week. It’s totally up to you when you want the agents to go live and take calls.
TAB Answer Network Business Answering Service
Do you wish to hire the services of an outsourced live answering team during office hours, off-hours, or 24/7? Please feel free to give us a call at (800) 880-4324 to discuss your needs and to learn more about our Virtual Receptionist: Front Office Services. You may also leave us a message here. We’d be glad to hear from you.