Nowadays, it’s common to have one’s concerns about a product or service be directed to a bot. And what this usually means is that the concern isn’t promptly and accurately addressed. Understandably, customers get frustrated particularly if their concern is urgent and needs an immediate answer. A Live Answering Service, with a live, professionally trained agent, offers real-time customer engagement and interaction. It is the cost-effective alternative to an in-house receptionist.
Real-time Customer Engagement
Why is real-time engagement or interaction with customers important? Real-time engagement with your customers is critical to business because it conveys the message that you care about your customers and you want them to fully benefit from your products and/or services, which sometimes means promptly addressing their concerns or answering their questions about proper use of your products, among other things.
Usually, a bot with scripted questions and automated responses do not properly address a customer’s specific concern. And more questions only lead to more scripted prompts. Before you know it, a customer has already spent a considerable amount of time trying to find the right answers from the scripted prompts, all to no avail in the end. This is a sure-fire way of annoying your customers and even losing them in the process.
Live Answering Service Helps with Customer Retention and Loyalty
If you don’t have the time or resources to train an in-house receptionist or front desk personnel, but you’re in dire need of someone who will take office calls and answer general inquiries about your brand, your best option is to hire an outsourced Live Answering Service like TAB Answer Network’s.
With this answering service, you will be assigned a professional agent or agents (depending on your needs and requirements) who will promptly take calls, answer frequent questions about your products and/or services, and take messages on your behalf. They will undergo training to familiarize themselves with your company and what you offer, so callers won’t even know they are not part of your in-house team.
With this service, your customers will be able to reach your office without having to go through the tedious, and often frustrating, chat bot process. A professional agent will promptly take their call, listen to their concerns, and direct the calls to the right personnel whenever necessary. This in turn will reduce incidents of irate customers and losing their loyalty because of poor customer service.
Talk to TAB Answer Network today!
What are your requirements for a live call answering service? Please feel free to give us a call at (800) 880-4324 to discuss your needs. You may also leave us a message here. We’d be glad to hear from you.