Disruptions in the workplace affect an employee’s productivity, ability to focus and concentrate, creativity, and problem-solving ability. Studies reveal that it takes about 23 to 24 minutes for an employee to recover from office distractions. One way an employer can reduce office distractions is by hiring professional Call Screening Services. With an outsourced call screening service, you can at least reduce the spam and nuisance calls that your employees take every day they are at the office.
Remote Front Office Receptionist – Call Screening Services
A call screening service is usually part of a remote Front Desk or Front Office Service. Briefly, here’s how it works…
A live agent who will take all incoming office calls during your specified hours will be assigned to you. They will answer calls and route each one to the right department or employee, as necessary. Where does call screening fit here?
As for call screening, it will work to your advantage in many ways; and again, this depends on your exact needs and specifications. But in general, call screening is part of an office receptionist’s job. However, in-house, full-time receptionists usually do not undergo extensive training before working the phones. What happens then is that spam and nuisance calls, and even unimportant calls from callers that the office knows, get through to the employees because the receptionist routed them. And there goes another distraction that takes away precious minutes from an employee’s time.
With a professional call screening service, you won’t have these types of distractions in the workplace. Or at the very least, they will be greatly minimized.
Call Screening Services
Apart from vetting all incoming calls, a professional call screening service agent who has undergone all the appropriate trainings has the skills to determine which calls are important and which ones can be handled at the front desk alone without negatively impacting any part of the business.
These could be used for specific tasks as well. For instance, if you recently placed an ad for a job, the live agent could screen calls from applicants and give each one the appropriate response. The live agent could be given a list of applicants to be interviewed for the day, and should any of them call, they will be given instructions accordingly.
Or if you’re doing a survey, the live agent can be given a questionnaire for specific callers. The agent will then proceed to write down the answers of each caller. A weekly or monthly report can be submitted based on your preference.
Please feel free to call TAB Answer Network at (800) 880-4324 to discuss details of your Call Screening Services requirements. You may also leave a message here.