Businesses usually experience peaks and fluctuations in sales during specific times of the year. This is particularly true for those businesses in the retail and hospitality industries. During peak seasons, employees typically find themselves juggling more work as they try to meet the seasonal demand. A Business Answering Service could be the solution your business needs.
What is it
Briefly, a Business Answering Service is a type of service that you outsource from a third-party provider. Depending on your needs, you may be assigned a team of live agents who will handle all business calls for your office. They will undergo training first before they will be given a free handle on the calls. This ensures that the team assigned to you will be able to answer all calls correctly and properly according to your instructions.
The training will likewise familiarize them with your business and culture. This likewise ensures that calls from customers and stakeholders will be promptly answered, and questions regarding your business or service will be accurately answered.
Why you need it
If your business experiences a peak in sales at specific seasons or times of the year, it could be safely assumed that your staff might be overwhelmed with the influx of orders or service requests. If these aren’t promptly addressed, you may lose customers, including those that have been loyal to your brand for years.
The professional and cost-effective solution to this is a Business Answering Service that you can outsource and hire as additional staff, even if only temporarily. The best part about this arrangement is that not only will you be able to address staff shortage during peak season, but also that you won’t have to worry about additional overhead costs.
Outsourced office services typically mean the team will be working remotely from the provider’s headquarters. Trainings will also be handled by the provider. Additionally, you can choose their schedule, which means they can work during your regular office hours or at specific times of the day. With this type of service, you are in control of the dynamics, so to speak.
TAB Answer Network Business Answering Services
With the holidays just a few months away, now’s the perfect time to arrange for additional assistance to meet the demands of your customers. Please feel free to call TAB Answer Network at (800) 880-4324 to discuss details of your needs and requirements. You may also leave a message here.