Whether you’re downsizing or expanding, or you simply need additional assistance to relieve your full-time employees from routine office tasks like answering front desk calls, a professional, outsourced Business Phone Answering Service could be exactly what you’re looking for.
If you’ve never outsourced a live answering service before, it’s important to take your time searching for the right provider because they will be representing your business, which means how they will handle your calls and interact with callers, particularly your customers, will reflect on you. To maintain your good standing with your customers and protect your reputation, make sure to choose a provider that is the right fit for you.</em
On that note, here are a few things to consider to help you find the right one for your organization.
1. Flexible time availability
Some businesses offer 24-hour services to their customers, which means the live answering service they’re looking to hire should be able to meet this need. On the other hand, there are businesses that require this service at specific times of the day only. So when choosing a Business Phone Answering Service, make sure they have a flexible time availability to allow you to choose when and for how many times per week they will be onboard to take your office calls.
2. Well-trained team
Remember that you’re hiring a live phone answering service to make sure you won’t miss important calls. Check the provider’s hiring and training process to make sure the team that will be assigned to you can handle all calls professionally. This means they should know proper phone etiquette and they should also know how to properly take messages and relay these to the right addressees.
3. Effective communicator
The agents that will be assigned to you should be excellent communicators. Remember that to customers, they are part of your organization, thus, they listen and speak on your behalf. Having excellent communication skills translates to better service to your callers, especially customers. It also means messages are accurately taken and routed, as mentioned above.
4. Competitive pricing
This is where it can get a little tricky. Before you agree to partner with a particular Business Phone Answering Service provider, make sure to not only check the factors mentioned above, but also the cost. It would be to you benefit if you could shop around for providers first to compare prices and services. You’d want a provider that fits all your needs and requirements and at the same time, easy on the budget.
TAB Answer offers cost-effective live answering solutions to all businesses. Please feel free to call TAB Answer Network at (800) 880-4324. You may also leave a message here.