Does your business offer 24-hour services? Perhaps you’re in the business of maintaining and repairing utilities, or you’re in the medical field and you’re always on-call for emergencies, then what you need is a reliable Dispatching Service. If you don’t have a dedicated dispatch service, this means your employees, specifically your Front Desk receptionist, takes the calls for service requests. When your receptionist gets inundated with calls, it’s inevitable that a few emergency calls will get ignored. And in the medical field, this could mean a life lost.
Remote Dispatching Service
Whether you’re short-staffed or you wish to expand your Dispatch Center so calls will be answered more promptly and more efficiently, a remote Dispatching Service is something to consider. With this service, you won’t need to worry about space allocation as the dispatchers/agents will be working from the provider’s own office. You also don’t have to worry about incurring additional overhead expenses because wages, employee benefits, utilities and such are the responsibility of the dispatchers’ employer, in this case, your provider.
Dispatching Service Improves Customer Support Service
If something goes wrong with a product your customer recently purchased or they’re experiencing issues with a repair service you provided, you would want to rectify the situation as soon as possible to avoid further damage. If your dispatchers or employees always have their hands full, there will be calls that will be neglected. Messages could also lose their accuracy as they get passed from on personnel to another. A lot of things could actually go wrong when your dispatch service can’t keep up with the calls and the demands of your customers, clients, or patients.
But with a remote Dispatching Service that has a dedicated team of trained dispatchers always on standby to take calls, you are able to respond to emergency service calls in a timely manner. This translates to improved customer service and an enhanced customer experience.
Find the right provider
Now that you’ve decided that a remote dispatch service is exactly what you need, it’s time to look for a provider that best fits your needs. It’s important to take your time looking for a provider because dispatching is serious business, so to speak. You can’t have dispatchers that don’t know how to properly respond to an emergency call or those that don’t have strong communication skills. You want dispatchers that can accurately take messages and then immediately relay these to the right people, understanding that in emergency situations, every minute counts.
TAB Answer Dispatching Service
If you’re looking for a reliable and trusted dispatch service provider, with agents that have years of experience in the field, then TAB Answer is the right partner for you. Feel free to call TAB Answer Network at (800) 880-4324 to discuss your dispatching needs and requirements. You may also leave a message here.