Nowadays, businesses need to be accessible 24/7 because consumer behavior has evolved. With everything and everyone going digital today, it is easier to connect to people no matter the difference in time and location. This brings us to after hours answering service; why businesses need it and why customers demand it.
Common reasons for after-hours calls
The most common reason why a customer calls a business after office hours is a concern they have with a product they may have purchased from you. They accidentally used a product that is past its expiry date. Or the software you installed suddenly crashed their PC while they were in the middle of working on an important project. Whatever the reason, there needs to be a dedicated line for after-hours calls.
Sometimes, a customer calls in the middle of the night to double-check on the proper way of using your product (just as they were about to use it). Again, whatever their reason for calling, having an actual person take the call instead of directing it to a bot and giving the customer automated responses, is vital to your survival in today’s digitally advanced business landscape.
After hours answering service
Your employees will not want to take calls after work, and understandably so because they have been working at the office for most of the day. They need a good night’s rest. Hiring an in-house team specifically to handle after-hours calls is quite expensive, too, so this may not be the best option especially for small and medium enterprises.
The more cost-efficient solution is an outsourced after-hours answering service. The team assigned to you will be working from the provider’s office and not yours, so immediately, you do away with the overhead expenses. They will be working remotely.
You also provide good customer support service to customers from other parts of the world, which means in countries where it’s daytime, customer calls should be expected even if it’s nighttime at headquarters.
Lastly, an after-hours answering service means there is a dedicated live agent ready to take calls regarding questions about your products. Promptly and accurately answering broad questions could lead to late-night sales.
Contact TAB Answer Network today for reliable live phone answering service
What are your after-hours needs? Feel free to call TAB Answer Network at (800) 880-4324 to discuss your needs and requirements. You may also leave a message here.