If you own a seasonal business or, like most other businesses, business picks up during certain times and seasons of the year, it would be safe to assume that you find yourself short-staffed when peak season hits. It is during this time that you will find a Live Telephone Answering Service beneficial to your business.
Usually around this time, businesses hire temporary staff to fill the gap, but oftentimes, it’s the regular employees that step up to the plate and do several other tasks simultaneous with their own. This isn’t the most effective way to meet peak season demand as deadlines might not be met and customers might not be given the service they expect and deserve.
Live Telephone Answering Service
Discerning business owners have come to rely on outsourced services like a live answering service and dispatching service to help them during peak season. How does a live phone answering service help businesses meet peak season demand? Here are a few ways…
Office calls are screened
Not all office calls are legitimate calls; that is, there are spam and nuisance calls that will always go through. These take up precious time; time your employees could have spent arranging orders, talking to customers, or doing their tasks to meet deadlines.
Live answering agents are trained to identify spam and nuisance calls to ensure only important ones are patched through.
General concerns or inquiries are addressed
Depending on your instructions, the live agent can answer general inquiries, questions, and concerns about your products and/or services, which usually means calls won’t need to be rerouted to other personnel. Again, this saves you time and effort and allows you to focus on the tasks at hand.
24-hour Live Telephone Answering Service
Peak season sometimes mean being accessible 24/7 to accommodate customers who wish to ask about your products and services, or those who have concerns about a recent purchase after office hours. Being accessible 24/7 could also translate to easing daily workload as some tasks have already been addressed the previous night, during after-hours calls.
TAB Answer Network Live Telephone Answering Service
Effortlessly meet peak season demands with the help of TAB Answer Network’s live phone answering service, dispatching, and other outsourced office tasks. Whether you’re short-staffed or need additional assistance, TAB Answer Network can customize applications for your specific needs. For questions or inquiries, or to discuss your needs and requirements, feel free to call TAB Answer Network at (800) 880-4324. You may also leave a message here.