A business’ reputation, regardless of its size or industry, is a critical factor that consumers consider when deciding whether to patronize its brand or products. And an integral component in a business’ reputation is the quality of their customer service. Professional answering service provider TAB Answer Network further adds that customer service is a key factor in consumers’ buying behavior. Suffice it to say that poor customer service won’t get you a second purchase from your customer.
Professional Answering Service for Enhanced Customer Support
When it comes to calling customer support, there are two things that frustrate customers the most: being made to wait a long time before their call is answered and having their concerns unaddressed. If the customer experiences one or both every time they call customer support, you can be certain they’re not going to patronize the brand anymore. They will take their business where their time is valued.
Now, being a small or medium-size business, you may not have the resources to put together a team of customer support professionals. This is where an outsourced answering service, with a team of professional agents who have undergone extensive training in call processing and handling business calls, becomes an invaluable part of your day-to-day operations.
With a professional answering service on standby to take calls, your customers won’t be made to wait long before their call is picked up. Experts agree that the standard waiting time for calls to be picked up is 20 seconds and no more than two minutes if calls can’t be promptly answered. Anything longer than two minutes will result in dropped or abandoned calls and irate customers.
How can a professional answering service improve your customer support service?
Apart from ensuring customers won’t be made to wait to have their call picked up, a live answering service agent can also be tasked to answer general questions about your products or services. This way, customers who call to learn more about your product offerings could immediately get the answers they need, which could prompt them to purchase from you.
On the other hand, if the customer’s concerns require a more in-depth approach, then the live answering agent can route the call to the right personnel. Again, this quick call-answering and call-routing process saves your customers time and shows how much you value their business.
TAB Answer Network Live Answering Service
Are you ready to enhance your customer support service? Feel free to call TAB Answer Network at (800) 880-4324. You may also leave a message here.