If you operate a 24/7 business, particularly in the medical field, law, IT, utility, or maintenance, you need a dispatching service you can rely on. You may already have an existing dispatch center, but if you want to improve its efficiency or you want more people manning the lines, your best and most cost-effective option is to outsource a dispatch service instead of hiring more people for your in-house team.
Why outsourcing a dispatching service is the best decision you’ll make for your business
As mentioned above, an outsourced dispatch service is a cost-effective alternative to an in-house dispatching team. Whether you’re still in the process of establishing a 24/7 dispatching center or you need additional dispatchers to expedite emergency responses, a remote dispatching service is the best option. Here are ways your business benefits from an outsourced dispatch service:
Dispatcher training will be handled by the provider
Dispatchers are a different breed of phone answering agents. They must be able to distinguish between an emergency and nonemergency call, and they must know the right person to contact so the appropriate emergency service will be sent in a timely manner.
On that note, dispatchers need to be extensively trained in emergency calls, so they can handle such calls with poise and composure. If they panic, they might not be able to comprehend what the exact emergency is and what type of service is needed. For dispatcher training, the provider will handle this before allowing the team assigned to you to take calls.
You specify the days and hours when your dispatching service team will be onboard
For 24-hour services, regular employees are paid a night differential of at least ten percent of their salary, for work rendered between 10 PM and 6 AM. If you want to save on wages, you can assign your outsourced dispatch team to take the night shift, between these times. Check to see if skipping the night differential and opting for an outsourced team is the more budget-friendly option. Of course, with regular employees, their benefits extend to the night shift as well, which could also mean additional expenses for you. Weigh the difference and see where you can benefit the most.
You won’t be affected by absenteeism
There are times when your dispatcher won’t be able to report for work. When this happens, you will have one less person handling the emergency calls, which could greatly affect deployment of emergency services. With an outsourced team, you won’t have to deal with this problem because usually, when a live dispatching agent can’t make it to work, a substitute who is equally competent will take their place temporarily. Check if your provider has this option.
Are you ready to enhance your dispatching service? Feel free to call TAB Answer Network at (800) 880-4324. You may also leave a message here.