If you own a small business, you know that every unanswered phone call is potentially a missed business opportunity. You also know that not every phone call is worth your time. So how do you distinguish one from the other? You hire a call screening service to sift through calls for you. This way, you won’t spend precious time on a call that could’ve been handled by a virtual front desk receptionist or live phone answering agent.
In-house front desk receptionist vs outsourced call screening service
Since you’re hiring someone anyway to handle calls for your business, why not hire a full-time employee? This may seem like the perfect solution to your call handling woes, but adding another full-time employee to your team will put a dent on your budget. A full-time employee, after all, comes with a fixed salary that you need to pay nonstop, like clockwork, every month. You will also have to pay a share on their health insurance. On top of these, the receptionist will be needing their own space in the office, and you may need new equipment too, for the front desk.
As you can see, hiring a full-time receptionist isn’t as simple as it seems. There are a lot of factors to consider, not least of which are the expenses that come with a new hire.
On the other hand, an outsourced call screening service won’t require any of the above from you. The provider takes care of these details for their employee. You’re only going to pay for the service they’ll be providing, on a monthly, quarterly, or annual basis depending on the terms of your contract.
Benefits of a call screening service
When you have a dedicated live phone answering team of agents monitoring all inbound calls, you free up your time as well as your employees’, which allows you and your team to focus on client meetings, presentations, marketing campaigns, and other business-related tasks.
Additionally, when you have a team of call screening agents whose primary task is to answer all incoming office calls, the risk of missing an important business call is reduced. With the team focused on your office calls, you won’t miss calls from customers, business partners or potential investors. You likewise improve your customer support service as your customers won’t be made to wait a long time before their call is answered. And for frequent questions, the live answering service team can answer these on your behalf as well, according to your specific instructions.
Improve operations and have more control of your business. Hire a call screening service today. Feel free to call TAB Answer Network at (800) 880-4324. You may also leave a message here.