In this day and age it’s more important than ever to be able to provide customers and potential clients with great customer service. At the end of the day, the narrative of your business is being told by the people who come in contact with you each day. Just the same, it’s also incredibly important to avoid giving subpar customer service, since there are more avenues than ever for disgruntled customers to share negative experiences,...

In a world where people have just about an endless amount of options at their fingertips, it’s important that your business or practice sets itself apart by being reliable and responsive — no matter what time of day it is. CBS news reported that about 80% of callers don’t bother to leave voicemails anymore, so it’s a bad idea to rely on your voicemail to be an accurate reflection of how many calls and opportunities...

For businesses that are questioning whether or not in-house phone help is necessary, utilizing the services of a virtual receptionist is the perfect solution. These days, who has the time, resources, or energy it takes to properly train a new employee about proper phone-handling protocol? Getting an in-house employee to the level of skill level necessary to start handling difficult scenarios and being effective in the lead-to-conversion process can be a time-consuming and costly endeavor....