Disruptions in the workplace affect an employee’s productivity, ability to focus and concentrate, creativity, and problem-solving ability. Studies reveal that it takes about 23 to 24 minutes for an employee to recover from office distractions. One way an employer can reduce office distractions is by hiring professional Call Screening Services. With an outsourced call screening service, you can at least reduce the spam and nuisance calls that your employees take every day they are at...

If hiring a full-time, in-house Front Desk Receptionist is out of the budget at this time, considering hiring an outsourced Business Answering Service. Calls won’t stop coming and phones won’t stop ringing just because you have no one to take control of the front desk. If you don’t want to miss important calls or want to keep customers waiting for their call to be picked up, the cost-effective alternative to a full-time, in-house front desk...

Nowadays, it’s common to have one’s concerns about a product or service be directed to a bot. And what this usually means is that the concern isn’t promptly and accurately addressed. Understandably, customers get frustrated particularly if their concern is urgent and needs an immediate answer. A Live Answering Service, with a live, professionally trained agent, offers real-time customer engagement and interaction. It is the cost-effective alternative to an in-house receptionist. Real-time Customer Engagement Why...