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Just because you’re a small business doesn’t mean that your company has to behave like one. One of the many pitfalls that the consumer complains about when dealing with small businesses, is a small business’s inability to handle their every need at the moment. The more successful your small business becomes, the more challenges you’re...
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In times where people and businesses are more connected than ever, many customers, clients, and/or patients would like to be able to get in touch with several companies after hours. In such scenarios, it’s a great idea to offer 24/7 customer support, especially during the COVID-19 pandemic. If you’re simply operating on the 9-5 business...
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As most businesses make adjustments during the COVID-19, employers and employees are working remotely from the comfort of their own homes in unprecedented numbers. As much as many of us might think we’d love working from our homes, that doesn’t exactly mean we’re ready to make a seamless transition from working at the office to...
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Whether your business is considered essential or non-essential, it’s still important that callers have a point of contact if they ever need to get in touch with your business. If you’re leaving it up to your answering machine to capture every call, you’re likely losing money and risking the reputation of your business simultaneously. During...
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We all know that event planning is easier said than done, and maybe it seems like it’s pointless to plan events while most of society is at a standstill. When you sign on to help put on an event, you’re automatically tasking yourself with a thousand tiny details to think about, which can have disastrous...
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For businesses that rely on their customers being able to order products/services 365 days a year, 24 hours a day, even during the COVID-19 pandemic, it’s important to have an effective order entry process in place that is easy to use for those who are placing orders, not to mention properly implemented in your day-to-day...
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For business owners and operators, staying on top of a busy and demanding schedule might seem like an impossible task to carry out alone. You might think that things will lighten up during times of self quarantine, but some business owners are experiencing an increase in demand, even while transitioning to remote operations. Handling calls...
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When you run a business of any scale during and after the COVID-19 pandemic, or at any stage of the game, phone calls are always going to be of extreme importance, which is why it’s a good idea to consider utilizing an on-demand virtual receptionist for your needs during this time and moving forward. Having...
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If you’ve ever wondered about the virtues of hiring a virtual receptionist for your business needs, you’re not alone. Callers generally like to deal with human beings when deciding whether or not to commit to utilizing your brand, but most business owners/operators do not have the time to field each and every call with precision...
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One distinct way to make your business stand out is by having a voicemail greeting that reflects the positive atmosphere your business creates. The voice of your business is a great way to establish brand uniqueness and to help your customers, clients, and/or patients feel like they’re in the very best of hands. Having a...
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