In these uncertain times, how have you made your employees feel? Do they know that you’re someone they can always count on just as much as you count on them to keep your business running? Challenging times call for extra measures to keep your employees motivated; but more than this, you need to take whatever...Read More

Even while economies across the globe have re-opened, businesses are still operating at limited capacity because we are still in the middle of a pandemic and the basic health and safety protocols recommended by the CDC and WHO are still in effect. This means people are still advised to remain at home, only stepping out...Read More

When lockdowns were implemented across the country at the onset of the pandemic, employers and business owners worried that the work-from-home setup will negatively impact productivity. On top of this, they worried that businesses will not survive. Almost a year later, we look into how the pandemic has affected employee performance, taking into consideration several...Read More

When governments around the world ordered cities and states to restrict movement, ban travelers, and basically force everyone to stay indoors, no one saw it coming even if the threat of COVID-19 was already looming in the horizon. No one saw how much the virus would disrupt lives and change the world as we know...Read More

Safety is the No. 1 priority of everyone these days as the threat of COVID-19 remains. This goes without saying that employees returning to work at their physical offices have a few apprehensions as they fear returning to work will expose them to the virus and increase their risk for contracting the disease. These are...Read More

At the onset of the pandemic, establishments, facilities, and institutions had to temporarily close their physical offices, which resulted in organizations shifting to online operations without warning. Employers and employees struggled as no one was prepared for the sudden shift to working from home. As business struggled to cope with the shift, consumers too felt...Read More

When businesses were forced to temporarily close shop and run operations through a virtual platform, employees suddenly found themselves working from home. What was supposed to be a short, temporarily hurdle has become the new normal and therein lies the problem: individuals, especially parents to young children, forced to simultaneously become employee and parent. In...Read More

No matter how established you are in your industry, and no matter how loyal your customers are to your brand and company, if you treat them poorly during a crisis, you can be sure to lose them for good. This is why it’s important to boost your customer support service during a crisis to likewise...Read More

In business, quality trumps quantity every time. This is especially true where your customers are concerned. Being given the personal touch is what will encourage them to be loyal to your brand and company. An exceptionally good customer experience will give you rewards far beyond your expectations. So when the question of whether or not...Read More

When your phone is constantly ringing, you hardly get any work done. This is true for all workers across all industries; but when your business requires you to literally get your hands dirty in order to do an exceptional job, how will you take the call? Such is but one scenario, from a myriad of...Read More