Businesses know that in order for them to remain profitable, they need to satisfy their customers all the time, which usually means being at the receiving end of their wrath from time to time. Customer service teams these days deal with more irate callers than ever because the pandemic has caused many to feel anxious...Read More

There are various reasons why companies fail to encourage brand loyalty but the one that almost always tops the list is poor customer service. Contrary to popular belief, product quality isn’t always the one deciding factor to motivate customers to keep coming back for more. Often, it’s poor after sales service that dissuades repeat customers....Read More

When businesses had to close shop at the onset of the pandemic, they didn’t expect lockdown and physical distancing restrictions to go on as long as it has. These health and safety protocols, while reducing the risk of contracting the virus, have nonetheless heavily impacted the economy. Businesses incurred millions in losses, and those that...Read More

It’s been almost two years since the onset of the pandemic, and more than a year since people from all over the world had close, physical contact with friends and family outside their homes. Work-from-home arrangements, people losing jobs, COVID deaths, and physical distancing have taken a toll on everyone, affecting not only their physical...Read More

More than a year into the pandemic, not much has changed in terms of work-from-home arrangements. A lot of businesses are still operating fully or partially on a virtual platform, which means employees are still working from home most of the time. If your staff has been working remotely since the onset of the pandemic,...Read More

At the onset of the pandemic, when lockdown restrictions were put in place to help prevent the spread of the virus, businesses had to halt operations for awhile; but what was supposed to be a weeks-long arrangement turned out to be longer than anyone expected. And with this came the realization that digital technology had...Read More

Effective Leadership During a Crisis Businesses have dealt with crises before; crises that almost crippled them but from which they emerged victorious. The latest crisis the world is dealing with right now is something no one ever imagined happening in these modern times but happen it did, and we are still in the midst of...Read More

In these uncertain times, how have you made your employees feel? Do they know that you’re someone they can always count on just as much as you count on them to keep your business running? Challenging times call for extra measures to keep your employees motivated; but more than this, you need to take whatever...Read More

Even while economies across the globe have re-opened, businesses are still operating at limited capacity because we are still in the middle of a pandemic and the basic health and safety protocols recommended by the CDC and WHO are still in effect. This means people are still advised to remain at home, only stepping out...Read More

When lockdowns were implemented across the country at the onset of the pandemic, employers and business owners worried that the work-from-home setup will negatively impact productivity. On top of this, they worried that businesses will not survive. Almost a year later, we look into how the pandemic has affected employee performance, taking into consideration several...Read More