Blog 2 Columns

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Customer Experience in the Midst of a Crisis Can Make or Break You

No matter how established you are in your industry, and no matter how loyal your customers are to your brand and company, if you treat them poorly during a crisis, you can be sure to...
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3 Ways a Live Answering Service Outperforms Automated Response

In business, quality trumps quantity every time. This is especially true where your customers are concerned. Being given the personal touch is what will encourage them to be loyal to your brand and company. An...
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3 Ways an HVAC Answering Service Boosts Business for Contractors

When your phone is constantly ringing, you hardly get any work done. This is true for all workers across all industries; but when your business requires you to literally get your hands dirty in order...
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Small Businesses That are Thriving in the Time of COVID-19

When people were asked to stay at home to keep the threat of COVID-19 at bay, businesses were hit hard. No industry was spared. One by one, the world saw businesses shutting down; even long-established...
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Three Reasons to Boost Customer Experience During a Crisis

Several months into the pandemic, people have become even more worried, restless, and agitated. All of a sudden, the line that helps you achieve a feasible work-life balance has disappeared; and work-life balance has once...
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Do you have effective customer service? Here are 3 questions to ask yourself…

Any business owner knows that customer satisfaction is the ultimate make-or-break yardstick by which all aspects of the business are measured. It doesn’t matter how great your product is, if you have poor customer skills,...
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