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Top 3 Ways a Live Answering Service Makes Remote Teams More Efficient

If there’s one thing that businesses have learned from COVID-19, it’s the fact that one must learn to adjust and adapt to survive the changes that will inevitably come one way or another. In the years past, changes...
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On Customer Service: COVID-19 Emphasizes Importance of Human Connection

As the world grapples with the effects of COVID-19, not only on our personal lives but also on work and business, people from all walks of life struggle to overcome loneliness and isolation. Perhaps there is not one...
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Feeling overwhelmed? Here are three ways a live answering service can help…

As an owner of a small business, you might prefer to do everything yourself to ensure nothing will go amiss. You also want to make sure that you don’t pass up good opportunities. But doing everything yourself could...
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Top 3 Work Issues That Emerged in the Time of the Pandemic

Several months into the global pandemic that caught the world by surprise, businesses, especially small and medium businesses, find themselves struggling to stay afloat. Those lucky enough to still be in business are now scrambling to address the...
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3 Options for Forwarding a Call to a Live Answering Service

When you hire professional call answering services, you assure customers that there will always be someone on the other line to take their calls. This shows them two things: you’re a business they can rely on and you...
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Saving Resources in the Time of COVID-19: The Cost-effectiveness of a Live Answering Service

At the onset of the global health crisis, no one knew just how much damage it will wreak upon unsuspecting businesses, especially small and medium scale companies. Almost a year in, thousands upon thousands of businesses worldwide have...
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3 Reasons a Live Answering Service is Better Than Automated Response

As a customer, what’s the one thing that could make you switch loyalties? Chances are, you’ll say poor customer service, and you are not the only customer who thinks this way. Businesses should understand that one client’s bad...
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Top 3 Recommendations for Improving Customer Service in the Healthcare Industry

Patients know that doctors, nurses, and every other professional working in the healthcare industry are their partners in maintaining and improving their health. Healthcare professionals, on the other hand, especially doctors, took an oath to protect each patient’s...
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