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January 18, 2021

Customer Experience in the Midst of a Crisis Can Make or Break You

No matter how established you are in your industry, and no matter how loyal your customers are to your brand and company, if you treat them poorly during a crisis, you can be sure to lose them for good. This...
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January 16, 2021

3 Ways a Live Answering Service Outperforms Automated Response

In business, quality trumps quantity every time. This is especially true where your customers are concerned. Being given the personal touch is what will encourage them to be loyal to your brand and company. An exceptionally good customer experience will...
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January 14, 2021

3 Ways an HVAC Answering Service Boosts Business for Contractors

When your phone is constantly ringing, you hardly get any work done. This is true for all workers across all industries; but when your business requires you to literally get your hands dirty in order to do an exceptional job,...
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December 13, 2020

Small Businesses That are Thriving in the Time of COVID-19

When people were asked to stay at home to keep the threat of COVID-19 at bay, businesses were hit hard. No industry was spared. One by one, the world saw businesses shutting down; even long-established names that have been around...
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December 11, 2020

Three Reasons to Boost Customer Experience During a Crisis

Several months into the pandemic, people have become even more worried, restless, and agitated. All of a sudden, the line that helps you achieve a feasible work-life balance has disappeared; and work-life balance has once more become an ever-elusive dream....
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December 9, 2020

Do you have effective customer service? Here are 3 questions to ask yourself…

Any business owner knows that customer satisfaction is the ultimate make-or-break yardstick by which all aspects of the business are measured. It doesn’t matter how great your product is, if you have poor customer skills, customers will eventually leave. In...
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December 7, 2020

3 Ways a Virtual Receptionist Saves Small Businesses Money

Business owners are always open to suggestions and recommendations on how to save on operational costs, especially for owners of startups and small businesses. And cutting costs and saving money has become an even more integral part of business ownership...
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November 3, 2020

Top 3 Ways a Live Answering Service Makes Remote Teams More Efficient

If there’s one thing that businesses have learned from COVID-19, it’s the fact that one must learn to adjust and adapt to survive the changes that will inevitably come one way or another. In the years past, changes were more...
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November 3, 2020

On Customer Service: COVID-19 Emphasizes Importance of Human Connection

As the world grapples with the effects of COVID-19, not only on our personal lives but also on work and business, people from all walks of life struggle to overcome loneliness and isolation. Perhaps there is not one aspect of...
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November 3, 2020

Feeling overwhelmed? Here are three ways a live answering service can help…

As an owner of a small business, you might prefer to do everything yourself to ensure nothing will go amiss. You also want to make sure that you don’t pass up good opportunities. But doing everything yourself could result in...
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