We’ve come a long way since our humble beginnings… and we’re proud of it. Our story starts in 1954, when my grandfather George saw potential in a small telephone answering service based in Los Angeles. With an eye for opportunity...Read More
If you operate a 24/7 business, particularly in the medical field, law, IT, utility, or maintenance, you need a dispatching service you can rely on. You may already have an existing dispatch center, but if you want to improve its...Read More
If you own a small business, you know that every unanswered phone call is potentially a missed business opportunity. You also know that not every phone call is worth your time. So how do you distinguish one from the other?...Read More
If you own a small or medium-size business, you know that practically every day, you and your team are overwhelmed with tasks. There’s simply not enough hours in a day to accomplish everything and meet deadlines. This is where answering...Read More
In any business, there are occasions when employees are compelled to multi-task. Perhaps there’s a big project that just got approved and you need everyone on board, or you overshot and took too many clients at once, with deadlines not...Read More
Nowadays, businesses need to be accessible 24/7 because consumer behavior has evolved. With everything and everyone going digital today, it is easier to connect to people no matter the difference in time and location. This brings us to after hours...Read More
A business’ reputation, regardless of its size or industry, is a critical factor that consumers consider when deciding whether to patronize its brand or products. And an integral component in a business’ reputation is the quality of their customer service....Read More
Small businesses don’t have the resources that large corporations have, but this shouldn’t be used as an excuse to not deliver professional services to customers every time. There are cost-effective ways to save on operational costs without compromising the quality...Read More
Marketing events like product launches, special VIP sales, and other events organized to boost business requires careful planning and precise execution for them to be a success. Events typically mean everyone on the team is working overtime, losing sleep, and...Read More
If you own a seasonal business or, like most other businesses, business picks up during certain times and seasons of the year, it would be safe to assume that you find yourself short-staffed when peak season hits. It is during...Read More
