As the world grapples with the effects of COVID-19, not only on our personal lives but also on work and business, people from all walks of life struggle to overcome loneliness and isolation. Perhaps there is not one aspect of...Read More

As an owner of a small business, you might prefer to do everything yourself to ensure nothing will go amiss. You also want to make sure that you don’t pass up good opportunities. But doing everything yourself could result in...Read More

Several months into the global pandemic that caught the world by surprise, businesses, especially small and medium businesses, find themselves struggling to stay afloat. Those lucky enough to still be in business are now scrambling to address the unique challenges...Read More

When you hire professional call answering services, you assure customers that there will always be someone on the other line to take their calls. This shows them two things: you’re a business they can rely on and you treat customers...Read More

As a customer, what’s the one thing that could make you switch loyalties? Chances are, you’ll say poor customer service, and you are not the only customer who thinks this way. Businesses should understand that one client’s bad customer service...Read More

Patients know that doctors, nurses, and every other professional working in the healthcare industry are their partners in maintaining and improving their health. Healthcare professionals, on the other hand, especially doctors, took an oath to protect each patient’s health, ensuring...Read More

In this modern world where poor communications are a thing of the past, customers expect an immediate response every time they call a business for service assistance. And without someone to attend to the phone, your establishment will have a...Read More

Great customer service is something that turns customers into loyal patrons. When delivered exceptionally well, it becomes the only reason why they keep coming back to you; never mind if they can find a similar product somewhere else offered at...Read More