A business’ approach to customer service directly affects how their target audience perceives them. Poor customer service is a sure-fire way of not only losing one’s loyal followers, but also losing potential business. Did you know that being unreachable is...Read More

A live answering service provides businesses, particularly small and medium-size businesses, with professional, trained agents to handle all incoming office calls so your employees can focus on their respective tasks. In principle, answering service companies help small and medium-size businesses...Read More

Small businesses don’t have the resources that large corporations do, which means they’re usually short-staffed and they operate on a limited budget. Enterprising owners don’t let these factors affect their business. Instead, they tap into their resourcefulness and creativity to...Read More

Downsizing is a business strategy undertaken by owners and stakeholders for several reasons. Usually, however, downsizing is the company’s last-ditch effort to stay afloat. Sometimes, tough decisions like letting a few employees go to save the company have to be...Read More

Whether you’re downsizing or expanding, or you simply need additional assistance to relieve your full-time employees from routine office tasks like answering front desk calls, a professional, outsourced Business Phone Answering Service could be exactly what you’re looking for. If...Read More

Businesses usually experience peaks and fluctuations in sales during specific times of the year. This is particularly true for those businesses in the retail and hospitality industries. During peak seasons, employees typically find themselves juggling more work as they try...Read More

Disruptions in the workplace affect an employee’s productivity, ability to focus and concentrate, creativity, and problem-solving ability. Studies reveal that it takes about 23 to 24 minutes for an employee to recover from office distractions. One way an employer can...Read More

If hiring a full-time, in-house Front Desk Receptionist is out of the budget at this time, considering hiring an outsourced Business Answering Service. Calls won’t stop coming and phones won’t stop ringing just because you have no one to take...Read More