Digital technology may have improved business processes, communications and collaboration, and certain aspects of organizational operations but it isn’t without its own shortcomings. For one, it has practically taken over person-to-person or personal interactions, particularly where customer support service is...Read More

During special holidays where work is suspended like the Fourth of July or Thanksgiving Day, for instance, there should still be someone on stand-by to answer office calls, particularly if you are in a service-oriented business. When everyone is off...Read More