Does your business offer 24-hour services? Perhaps you’re in the business of maintaining and repairing utilities, or you’re in the medical field and you’re always on-call for emergencies, then what...Read More
A business’ approach to customer service directly affects how their target audience perceives them. Poor customer service is a sure-fire way of not only losing one’s loyal followers, but also...Read More
A live answering service provides businesses, particularly small and medium-size businesses, with professional, trained agents to handle all incoming office calls so your employees can focus on their respective tasks....Read More
Small businesses don’t have the resources that large corporations do, which means they’re usually short-staffed and they operate on a limited budget. Enterprising owners don’t let these factors affect their...Read More
Downsizing is a business strategy undertaken by owners and stakeholders for several reasons. Usually, however, downsizing is the company’s last-ditch effort to stay afloat. Sometimes, tough decisions like letting a...Read More
Small and medium-size businesses that offer 24-hour services need a reliable dispatching service to be able to promptly respond to emergency calls. Usually, however, small and medium scale businesses don’t...Read More
Whether you’re downsizing or expanding, or you simply need additional assistance to relieve your full-time employees from routine office tasks like answering front desk calls, a professional, outsourced Business Phone...Read More
Businesses usually experience peaks and fluctuations in sales during specific times of the year. This is particularly true for those businesses in the retail and hospitality industries. During peak seasons,...Read More
Disruptions in the workplace affect an employee’s productivity, ability to focus and concentrate, creativity, and problem-solving ability. Studies reveal that it takes about 23 to 24 minutes for an employee...Read More
If hiring a full-time, in-house Front Desk Receptionist is out of the budget at this time, considering hiring an outsourced Business Answering Service. Calls won’t stop coming and phones won’t...Read More
Nowadays, it’s common to have one’s concerns about a product or service be directed to a bot. And what this usually means is that the concern isn’t promptly and accurately...Read More
When a client, customer, or potential business partner calls your office, you need to make sure that the person taking the call follows proper phone etiquette to avoid making a...Read More
