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Small Businesses During COVID-19: Reasons to Hire a Call Answering Service

Managing a small business is challenging enough, especially if you’re still in the initial stages of establishing your brand; but managing a business during this time of the pandemic poses...
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Managing a Small Business: 3 Reasons to Give Yourself a Break

Small businesses usually work with a limited workforce, which means almost everyone is handling more tasks than they can manage in a day. What this also means is that the...
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Handling Customer Calls: 5 Tips on How to Deal with an Irate Caller

Businesses know that in order for them to remain profitable, they need to satisfy their customers all the time, which usually means being at the receiving end of their wrath...
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Phone Etiquette in Business: 5 More Tips to Keep Calls Professional

There are various reasons why companies fail to encourage brand loyalty but the one that almost always tops the list is poor customer service. Contrary to popular belief, product quality...
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Impact of COVID-19 on Small Businesses: Operating on Reduced Budget

When businesses had to close shop at the onset of the pandemic, they didn’t expect lockdown and physical distancing restrictions to go on as long as it has. These health...
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Stress, Fear, and the Pandemic: COVID-19 and “Coronasomnia”

It’s been almost two years since the onset of the pandemic, and more than a year since people from all over the world had close, physical contact with friends and...
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Top 3 Unhealthy Work-from-home Habits to Avoid

More than a year into the pandemic, not much has changed in terms of work-from-home arrangements. A lot of businesses are still operating fully or partially on a virtual platform,...
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Digital Transformation: How Businesses Are Adapting to the Pandemic

At the onset of the pandemic, when lockdown restrictions were put in place to help prevent the spread of the virus, businesses had to halt operations for awhile; but what...
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5 Ways to Motivate Employees in These Extremely Trying Times

In these uncertain times, how have you made your employees feel? Do they know that you’re someone they can always count on just as much as you count on them...
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4 Key Points on How to Make the Organization More Efficient During COVID-19

Even while economies across the globe have re-opened, businesses are still operating at limited capacity because we are still in the middle of a pandemic and the basic health and...
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Effects of COVID-19 Pandemic on Employee Productivity and Performance

When lockdowns were implemented across the country at the onset of the pandemic, employers and business owners worried that the work-from-home setup will negatively impact productivity. On top of this,...
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Top 4 Things Businesses Can Learn from COVID-19

When governments around the world ordered cities and states to restrict movement, ban travelers, and basically force everyone to stay indoors, no one saw it coming even if the threat...
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