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Just because you’re a small business doesn’t mean that your company has to behave like one. One of the many pitfalls that the consumer complains about when dealing with small businesses, is a small business’s inability to handle their every need at the moment. The more successful your small business becomes, the more challenges you’re going to have to deal with daily. As your list of satisfied customers, patients, and/or clients continues to grow, this doesn’t mean that prospective action...
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In times where people and businesses are more connected than ever, many customers, clients, and/or patients would like to be able to get in touch with several companies after hours. In such scenarios, it’s a great idea to offer 24/7 customer support, especially during the COVID-19 pandemic. If you’re simply operating on the 9-5 business model, you might want to rethink your methods. Customers are starting to increase their expectations when it comes to hours of operation. Many customers conduct...
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As most businesses make adjustments during the COVID-19, employers and employees are working remotely from the comfort of their own homes in unprecedented numbers. As much as many of us might think we’d love working from our homes, that doesn’t exactly mean we’re ready to make a seamless transition from working at the office to working at the home office. Read on for a few tips to working from home that will maximize your efforts and ensure that there isn’t...
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Whether your business is considered essential or non-essential, it’s still important that callers have a point of contact if they ever need to get in touch with your business. If you’re leaving it up to your answering machine to capture every call, you’re likely losing money and risking the reputation of your business simultaneously. During times of self-quarantine and COVID-19 closures, pretty much every business is positioning itself to be able to respond to new conditions and new regulations that...
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We all know that event planning is easier said than done, and maybe it seems like it’s pointless to plan events while most of society is at a standstill. When you sign on to help put on an event, you’re automatically tasking yourself with a thousand tiny details to think about, which can have disastrous consequences if one thing goes wrong. Worrying about handling event registration yourself might be more of a headache than you think it will be, and...
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