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The demand for a virtual assistant (VA) is ever-increasing because they are proving to be a cost-effective alternative to in-office secretaries or administrative assistants. While anybody can hire a virtual assistant, it’s usually the start-ups and small businesses that will truly benefit from their services. What does a virtual assistant do? Briefly, a virtual assistant is generally someone who takes care of routine office tasks like answering calls and emails, scheduling appointments, taking care of travel bookings and related arrangements,...
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When your team gets overwhelmed with the day-to-day, your customer support service could be negatively impacted. How so? Not all calls will be answered, or callers will be made to wait longer than acceptable (which is within 20 seconds of the call). If this is the norm with your customer support service, don’t be surprised if you don’t have repeat customers or your loyal patrons have decided to bring their business elsewhere. What business owners must understand is that customer...
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Owners of small and medium businesses usually work with a limited staff, especially if the business is in its early stages or they haven’t really established their place in their industry, yet. With that said, it’s not uncommon to find owners and their staff working overtime all the time and even working on weekends. If this keeps up, something is bound to give, and it’s usually two things: you and your staff, and certain aspects of the business. Manage your...
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Small businesses know every moment counts; and every day, the opportunity to make a really huge difference in growth and profit could literally come out of nowhere. Therefore, they value every call, every meeting, and every walk-in. If you have a small staff, or can’t afford to hire new people just yet, what do you do when tasks are piling up and the days, weeks, or months get overwhelming? You could outsource some of your general tasks like taking business...
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Any successful business owner will tell you that launching your own brand is serious business, which basically translates to learning everything there is to know about your business idea, chosen field, target audience, and everything in between. To get started, here are the top three T’s every new business owner should focus on: team, timing, and tasks. Narrowing down your partial to-do list into these three categories can greatly help identify important factors and elements you need to incorporate into...
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