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Digitization may have helped businesses streamline operations and reach a wider audience, but it isn’t without its downsides. For one, it has “robbed” consumers of that personal connection that makes them feel seen and heard. But for businesses that lack the resources to become fully digitized, outsourcing an order taking answering service has turned out to be a fortuitous decision as they are able to provide that personal touch that is so lacking in today’s highly digitized consumer landscape. How...
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If there’s one thing the pandemic highlighted to business owners it is this: that traditional brick-and-mortar locations aren’t enough to keep them afloat, much less open. In this day and age of rapid technological advancements, digitalization has become a critical part of success. Online order entry, for instance, affords customers with more flexibility when it comes to purchasing a product. This in turn can significantly improve a business’ bottom line, over time. Digitizing your small business Digitizing analog-based operations may...
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On average, you spend at least 30 seconds on every pre-recorded spam call you receive. In the United States alone, millions of Americans lose about $500 to a scam caller. According to data, U.S. citizens lost almost $3 billion to scam callers on the first half of 2021. Call screening services, spam call blocking software and apps, and number blocking features on mobile phones are some of the ways businesses and individuals in the U.S. dodge such fraudulent callers. Professional...
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At certain times of the year, businesses experience an increase in consumer demand during times when more customers visit the shop (whether online, offline, or both) and place more orders than usual. The holiday season is one such time of the year when consumer demand dramatically increases. Outsourcing virtual receptionist services, order entry, and dispatch, among others, have become the norm for a lot of businesses, particularly those in the consumer retail industry. Black Friday Sale kicks off holiday spending,...
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The demand for a virtual assistant (VA) is ever-increasing because they are proving to be a cost-effective alternative to in-office secretaries or administrative assistants. While anybody can hire a virtual assistant, it’s usually the start-ups and small businesses that will truly benefit from their services. What does a virtual assistant do? Briefly, a virtual assistant is generally someone who takes care of routine office tasks like answering calls and emails, scheduling appointments, taking care of travel bookings and related arrangements,...
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