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When your team gets overwhelmed with the day-to-day, your customer support service could be negatively impacted. How so? Not all calls will be answered, or callers will be made to wait longer than acceptable (which is within 20 seconds of the call). If this is the norm with your customer support service, don’t be surprised if you don’t have repeat customers or your loyal patrons have decided to bring their business elsewhere. What business owners must understand is that customer...
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Owners of small and medium businesses usually work with a limited staff, especially if the business is in its early stages or they haven’t really established their place in their industry, yet. With that said, it’s not uncommon to find owners and their staff working overtime all the time and even working on weekends. If this keeps up, something is bound to give, and it’s usually two things: you and your staff, and certain aspects of the business. Manage your...
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Small businesses know every moment counts; and every day, the opportunity to make a really huge difference in growth and profit could literally come out of nowhere. Therefore, they value every call, every meeting, and every walk-in. If you have a small staff, or can’t afford to hire new people just yet, what do you do when tasks are piling up and the days, weeks, or months get overwhelming? You could outsource some of your general tasks like taking business...
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Any successful business owner will tell you that launching your own brand is serious business, which basically translates to learning everything there is to know about your business idea, chosen field, target audience, and everything in between. To get started, here are the top three T’s every new business owner should focus on: team, timing, and tasks. Narrowing down your partial to-do list into these three categories can greatly help identify important factors and elements you need to incorporate into...
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First off, if you’re in the process of launching your own small business, you should know that there are certain office tasks that you can delegate to an external team, which can greatly help you save on launching costs. Such services like front office assistance, scheduling, order entry, and dispatch can be outsourced, which means two things for new business owners: temporary services that help cut costs, and having a professional team you can rely on to help you manage...
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