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Managing a small business is challenging enough, especially if you’re still in the initial stages of establishing your brand; but managing a business during this time of the pandemic poses a lot more problems than one can anticipate or ever imagine. That said, small business owners should accept assistance where they can, and seek it when they need to. This brings us to professional services small businesses can outsource to help them manage the business and make operations more efficient....
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Small businesses usually work with a limited workforce, which means almost everyone is handling more tasks than they can manage in a day. What this also means is that the business owner is doing more than the rest of his team. What does this all boil down to? Everyone is working double-time every single day they spend at work, sapping their energy even before the day ends, and giving them no time to rest and relax. According to a recent...
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Businesses know that in order for them to remain profitable, they need to satisfy their customers all the time, which usually means being at the receiving end of their wrath from time to time. Customer service teams these days deal with more irate callers than ever because the pandemic has caused many to feel anxious and scared, which of course, only heightens other negative emotions. So how do you handle irate callers during these extremely trying times? Here are a...
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There are various reasons why companies fail to encourage brand loyalty but the one that almost always tops the list is poor customer service. Contrary to popular belief, product quality isn’t always the one deciding factor to motivate customers to keep coming back for more. Often, it’s poor after sales service that dissuades repeat customers. And believe it or not, phone etiquette plays a huge role in how a customer perceives your company. On that note, here are more phone...
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When businesses had to close shop at the onset of the pandemic, they didn’t expect lockdown and physical distancing restrictions to go on as long as it has. These health and safety protocols, while reducing the risk of contracting the virus, have nonetheless heavily impacted the economy. Businesses incurred millions in losses, and those that have managed to stay afloat despite these losses had to quickly learn how to operate on a reduced budget. If you’re struggling with your budget...
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