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Businesses know that in order for them to remain profitable, they need to satisfy their customers all the time, which usually means being at the receiving end of their wrath from time to time. Customer service teams these days deal with more irate callers than ever because the pandemic has caused many to feel anxious and scared, which of course, only heightens other negative emotions. So how do you handle irate callers during these extremely trying times? Here are a...
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There are various reasons why companies fail to encourage brand loyalty but the one that almost always tops the list is poor customer service. Contrary to popular belief, product quality isn’t always the one deciding factor to motivate customers to keep coming back for more. Often, it’s poor after sales service that dissuades repeat customers. And believe it or not, phone etiquette plays a huge role in how a customer perceives your company. On that note, here are more phone...
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When businesses had to close shop at the onset of the pandemic, they didn’t expect lockdown and physical distancing restrictions to go on as long as it has. These health and safety protocols, while reducing the risk of contracting the virus, have nonetheless heavily impacted the economy. Businesses incurred millions in losses, and those that have managed to stay afloat despite these losses had to quickly learn how to operate on a reduced budget. If you’re struggling with your budget...
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It’s been almost two years since the onset of the pandemic, and more than a year since people from all over the world had close, physical contact with friends and family outside their homes. Work-from-home arrangements, people losing jobs, COVID deaths, and physical distancing have taken a toll on everyone, affecting not only their physical health but also their mental and emotional health. Coronasomnia: The Latest COVID-related Health Problem Stress, fear, uncertainty, and the lack of physical connection with loved...
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More than a year into the pandemic, not much has changed in terms of work-from-home arrangements. A lot of businesses are still operating fully or partially on a virtual platform, which means employees are still working from home most of the time. If your staff has been working remotely since the onset of the pandemic, it’s important to keep their health in check. Start with reminding them about work-from-home habits that could be putting their health at risk. TAB Answer...
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