Blog Full Center Aligned

Nowadays, it’s common to have one’s concerns about a product or service be directed to a bot. And what this usually means is that the concern isn’t promptly and accurately addressed. Understandably, customers get frustrated particularly if their concern is urgent and needs an immediate answer. A Live Answering Service, with a live, professionally trained agent, offers real-time customer engagement and interaction. It is the cost-effective alternative to an in-house receptionist. Real-time Customer Engagement Why is real-time engagement or interaction...Read More

When a client, customer, or potential business partner calls your office, you need to make sure that the person taking the call follows proper phone etiquette to avoid making a bad impression about your company. Premier Call Answering Service provider TAB Answer Network shares a few notes on proper business phone etiquette below. Phone Etiquette for Business/Office Calls Calls made to your office could mean a customer wants to talk to someone regarding their concern or a potential client wants...Read More

Individuals and businesses that own several properties usually hire the services of a property management company to oversee the day-to-day of their properties. This ensures their properties are properly used and maintained, among other things. This is why property management companies need a reliable dispatch answering service to help them perform their duties to their clients around-the-clock. Property Management Services When an individual or business hires the services of a property management company, they will be assigned a property manager....Read More

An important, yet often overlooked, member of an office team is the receptionist. For one, they create a first impression of your business to visitors and customers, and whether good or bad, it’s largely up to you. Whether in-office or virtual, a receptionist is an integral part of any office and here are the reasons why… A virtual receptionist eases workflows Sometimes, offices, particularly small and medium-scale businesses, forego a receptionist and instead require their employees to answer calls. Answering...Read More

If you own a small business and you think you’re ready to expand with a second branch, you already know how much work you need to put into this new venture. From scouting locations to putting together a new team, business expansion has its unique challenges. A Live Answering Service is something to consider as you navigate this entirely new business landscape. How a virtual live answering service benefits your business expansion Since you own a small business, it is...Read More